Datacenter Provisioning Engineer

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Summary

Help build and operate the physical backbone of Thales' global infrastructure.

Thales maintains a growing global footprint of Points of Presence (POPs) supporting our production infrastructure and connectivity. Our global DC Provisioning team, with engineers across three regions, owns the provisioning excellence of the physical infrastructure and the edge circuits that support the Thales global Data Center Infrastructure.

Our work centers on two main areas:

• Hardware configuration & production readiness: Responsible for configuration of server and network infrastructure across our global data centers.
• Circuit provisioning: Full lifecycle management, from coordinating cross-connects with local vendors to configuring and enabling new edge circuits, through to disconnect.

We're hiring an APAC-based Data Center Provisioning Engineer to join our global, follow-the-sun team. You'll operate primarily during standard APAC business hours, with a focus on project execution, vendor management, operational excellence, and server/network infrastructure.

Responsibilities

• Partner within the DC Provisioning team to deliver day-to-day workflow execution.
• Drive projects end to end - managing scope, timelines, risks, vendors, and cross-functional coordination through to completion.
• Manage data center providers, Smart Hands, hardware vendors, and partners to ensure delivery timelines, requirements, and quality standards are met.
• Lead vendor interactions, escalations, and corrective actions when delivery or execution falls short.
• Responsible for configuration of server and network infrastructure across our global data centers.
• Configure compute hardware - Linux OS, firmware, drivers, partitioning, and related setup.
• Configure Juniper networking hardware using industry-standard change control practices.
• Use tools like Salt, Jira, and Confluence to deliver and document high-quality work.
• Create and Review MOPs (Methods of Procedure) and execution plans to ensure activities are thoroughly planned, documented, and ready for successful implementation.
• Identify project and operational risks early, and communicate and drive solutions to avoid delays or production impact.
• Coordinate complex provisioning across internal teams and external partners and drive issues to resolution.
• Layer 1 physical configuration and troubleshooting of interconnections. Layer 2/3 configuration and troubleshooting with a focus on BGP
• Contribute to the continuous improvement of the team's procedures, documentation, standards, and processes.
• Collaborate closely with Network Engineering, DC Operations, NOC (Network Operations Center), SRE (Site Reliability Engineering), Project Management, Business Operations, and other infrastructure teams.

Requirements

• 5+ years in Data Center Operations, Infrastructure Operations, IT Infrastructure, or a similar production environment.
• Demonstrated experience driving infrastructure projects from planning through delivery.
• Vendor management experience, including managing remote work, timelines, expectations, quality, and escalations.
• Solid understanding of server and compute hardware - installation, troubleshooting, replacement, and lifecycle activities.
• Working knowledge of data center physical infrastructure: racks, power/PDUs, cabling, optics, patch panels, console/OOB (Out-of-Band) access.
• Deep understanding of physical cross-connect provisioning and layer 1 troubleshooting, including sometimes complex inter-campus cross-connects.
• Hands-on experience with Linux-based compute infrastructure.
• Working knowledge of networking and TCP/IP fundamentals.
• Deeper networking expertise beyond TCP/IP fundamentals including BGP.
• Experience with Jira, Grafana, and similar monitoring/operational platforms.
• Experience planning and coordinating production maintenance within change-management processes.
• Organizational and problem-solving skills, with the ability to manage multiple concurrent projects and operational priorities.
• Ability to coordinate technical resources and drive issues to resolution without being the SME in every technology.
• Strong communication, documentation, and cross-functional collaboration skills.

Preferred Requirements

• Python or other scripting experience for toil reduction and process improvement.
• Experience using LLMs and AI tools to accelerate documentation, troubleshooting, and automation.

Working Conditions

• Primarily standard APAC business hours, within a global follow-the-sun model.
• Participation in an on-call rotation and occasional planned after-hours maintenance.
• Occasional travel when required (approximately up to 10%).

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference - for a safer, greener, and more inclusive world.