System Engineer (IT Ops/Compliance/Incident Management)

The Job:
You will ensure the stability, security and compliance of internet-facing public digital platforms hosted on Commercial Cloud. This is a critical role where you will be the backbone of operations — keeping systems running, audit-ready, and resilient, while driving continuous improvement in a high-compliance environment.

The Role:

IT Operations & Platform Management

• Ensure smooth day-to-day operations of public-facing digital platforms on Commercial Cloud.

• Oversee implementation and upgrades of software & hardware components.

• Manage system documentation, configuration, and lifecycle (remediation, retirement, disposal)

• Monitor systems for adherence to IT policies, standards and directives.

• Liaise with government agencies, contractors, and service providers to deliver O&M activities.

Compliance, Audit & Security

• Perform IT compliance activities: log reviews, access rights reviews, compliance reporting.

• Support and coordinate external system audits.

• Lead Vulnerability Assessment (VA) and drive remediation with vendors.

• Provide regular project and operational status reporting.

Incident & Problem Management

• Own and resolve system support issues and defects within SLA.

• Lead incident and problem investigations, including complex cross-system issues.

• Coordinate root cause analysis (RCA) with stakeholders.

• Provide timely updates to management and deliver consolidated incident reports & trend analysis.

• Ensure expedient closure of incidents and service requests.

Change & Continuous Improvement

• Drive continuous improvement for compliance, cybersecurity and operational processes.

• Lead requirement gathering, Change Request planning, execution, and communication.

• Manage integration with system integrators to deliver end-to-end solutions.

• Oversee acceptance testing and obtain necessary approvals for change execution.

• Support R&D: experimentation, research, testing and evaluation.

The Requirements:

• Minimum 3 years of experience in IT, with a strong background in IT operations, system administration and incident management.

• Hands-on experience with cloud platforms – AWS experience is a strong advantage.

• Familiarity with IT audit, compliance reviews, and security best practices.

• Knowledge of Government ICT policies and frameworks is advantageous.

• Proven ability to manage vendors, stakeholders and cross-functional teams.

• Strong analytical, documentation and reporting skills.

• Excellent communication and problem-solving skills, comfortable in a high-compliance environment.

• Able to obtain and hold security clearance due to project sensitivity.

To Apply:

Please send your latest CV in MS Word format to [email protected]

Appreciate the interest of all applicants; however only shortlisted candidates will be notified.

EA Licence No: 20S0237

Skills

Audit and Compliance, Remediation, Disposal, AWS, Software Documentation, Public Cloud, IT Compliance, Software Upgrades, Incident Management Services, Service Request Management, Sla Management, RCA, Engaging Stakeholders, Retirement Planning, Lead Audit, Monitoring IT systems, liaise with government, Systems Engineering, Incident Management, Configuration Solutions