Salesforce Product Manager, Senior Advisor - Individual Dental - Cigna Healthcare - Remote
Role Summary
In support of the Dental Sales Operations and Broker/Client Services organization, this role serves as an internal consultative partner for all things Dental Salesforce. This role partners with Dental Sales Operations, Dental business leaders, broker support teams, and technology stakeholders to define priorities and enhance Salesforce solutions supporting sales, service, and broker engagement. They are responsible for shaping the Dental Salesforce roadmap in alignment with growth, retention, and service objectives and manage integrations across quoting, enrollment, broker compensation, and servicing platforms while proactively addressing risks and dependencies.
This position is also a key collaborator with others internally and externally, ensuring our Salesforce implementation meets market standards and maximizes our investment in Salesforce Health Cloud.
Key Responsibilities
- Develop deep understanding of Dental business strategy and operations.
- Act as product owner for Dental Salesforce capabilities.
- Define and manage roadmap and backlog based on business value.
- Deliver scalable Salesforce solutions leveraging configuration (clicks, not code).
- Translate business needs into user stories and acceptance criteria.
- Manage backlog aligned to growth and operational efficiency.
- Support workflows including lead management, case tracking, and service requests.
- Maintain data quality and governance standards.
- Deliver configuration enhancements including flows, approvals, and dashboards.
- Manage user access, roles, permissions, and security.
- Lead communication and change management for platform updates.
- Participate in Agile ceremonies and delivery execution.
- Support production stability and continuous improvement.
Required Qualifications
- Bachelor’s degree or equivalent experience.
- 5+ years Agile delivery experience.
- 5+ years supporting sales operations in Dental, Healthcare, or insurance.
- Salesforce certification (Sales Cloud/Service Cloud/Health Cloud)
- Strong analytical, problem-solving, and stakeholder management skills.
Preferred Qualifications
- Familiarity with broker operations and servicing workflows.
- Previous telephony integration setup and support.
- Agile certification (SAFe Product Manager/Product Owner).
- Additional Salesforce certifications.
- Experience with group benefits products (Dental and Ancillary products including Vision, Disability, etc.).
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an annual salary of 115,600 - 192,600 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.