ServiceNow ITOM Developer

At The Cloud People, we are accelerating our impact across both IT and Operational Technology (OT) domains through the power of ServiceNow. To support our continued growth in Brazil, we are looking for an experienced ServiceNow ITOM Developer to help design, build, and implement innovative ServiceNow solutions that enable our clients to modernize their IT operations and achieve greater visibility, automation, and operational excellence.

In this role, you will work closely with clients, architects, consultants, and project teams to develop and optimize ServiceNow ITOM capabilities, ensuring scalable and high-quality solutions that deliver business value.

About Us

The Cloud People has a global team of ServiceNow experts and is one of Europe’s largest independent ServiceNow Elite Partners. In parallel we are recognized as one of the few ServiceNow ServiceOps Specialization Partners in EMEA, with strong delivery expertise in AIT.

The Cloud People has a team of more than 350 certified ServiceNow consultants and supports over 150 clients across various industries. We offer a broad range of services around the ServiceNow platform, from consulting and implementation to migration and managed services.

Our unique culture has been the key to our success: we genuinely believe that work should be fun in order for people to perform at their very best.

About the Role

As a ServiceNow ITOM Developer, you will play a key role in delivering and enhancing ServiceNow IT Operations Management solutions for our clients. You will be responsible for configuring, developing, and supporting ITOM capabilities while ensuring alignment with platform best practices and customer requirements.

You will work as part of multidisciplinary delivery teams to implement scalable solutions across Discovery, Service Mapping, Event Management, CMDB, Cloud Management, and Automation initiatives.

Key Responsibilities

• Design, configure, develop, and implement ServiceNow ITOM solutions based on business and technical requirements.

• Configure and maintain ServiceNow Discovery, Service Mapping, Event Management, Health Log Analytics, and CMDB capabilities.

• Develop workflows, integrations, automation solutions, and custom applications using ServiceNow best practices.

• Support CMDB and CSDM adoption through data modeling, governance, and continuous improvement initiatives.

• Collaborate with Solution Architects, Consultants, and client stakeholders to translate requirements into technical solutions.

• Develop and maintain integrations between ServiceNow and third-party systems using REST, SOAP, MID Servers, and IntegrationHub.

• Troubleshoot platform issues and optimize performance, scalability, and reliability.

• Participate in technical design workshops, code reviews, and deployment activities.

• Contribute to technical documentation, knowledge sharing, and continuous improvement within the ServiceNow practice.

• Stay current with new ServiceNow releases, ITOM capabilities, and emerging technologies related to Autonomous IT and AIOps.

What we are looking for

• 2+ years of hands-on ServiceNow development experience.

• Strong experience with ServiceNow IT Operations Management (ITOM), including:

  • Discovery

  • Service Mapping

  • Event Management

  • CMDB

  • CSDM

• Experience developing on the ServiceNow platform using:

  • JavaScript

  • Business Rules

  • Script Includes

  • Flow Designer

  • IntegrationHub

  • UI Policies

  • Client Scripts

• Experience working with REST and SOAP integrations.

• Good understanding of infrastructure technologies including servers, networks, cloud platforms, and enterprise applications.

• Familiarity with AIOps, observability, monitoring, and automation solutions is considered an advantage.

• Strong problem-solving skills and attention to detail.

• Ability to work collaboratively in international and cross-functional teams.

• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist - ITOM (CIS-ITOM), or other relevant certifications are highly desirable.

• Fluent in English and Portuguese.

Nice to Have

• Experience with public cloud platforms such as AWS, Azure, or Google Cloud.

• Experience with ITSM and ITAM modules.

• Knowledge of ServiceNow DevOps processes and CI/CD practices.

• Exposure to ServiceNow AI, AIOps, or Autonomous IT capabilities.

What we offer

• Competitive compensation

• Hybrid model for onsite/remote work

• An energetic environment with a lot of social happenings

• Personal development; training and certifications

• Bring your own device policy, and allowance

The TCP Culture

Becoming a part of The Cloud People means joining a team where the culture is built on the four F’s:

Fun: We enjoy ourselves at work, every day and foster a social and inclusive work environment

Fair: We have a fair and transparent development system that rewards skills and knowledge, giving everyone equal opportunities to grow through courses and certifications

Focus: We focus exclusively on one leading platform, ServiceNow, to ensure we offer our clients the best expertise on the market

Future: We believe the workplace of the future is modern, flexible, and simple, allowing space for creativity and minimizing time spent on unnecessary reporting