IT Systems Administrator

The primary purpose of the position will be installing and configuring computer hardware, software, systems, networks, printers and scanners. Monitoring and maintaining computer systems and networks. Responding in a timely manner to service issues and requests. Providing technical support, remotely or in person, across the company via a centralized Helpdesk.

• Assist end user with day to day IT related issues (Desktop and Server)
• Create and maintain Active Directory User Accounts
• Maintenance of the Active Directory Computer Accounts
• Create and maintain Exchange Server Mailboxes
• Ensure uptime of the IT infrastructure onsite at the respective sites (AD, Networks & associated applications)
• Maintain technical implementation documentation on existing services and systems
• Perform assistance for Network & Infrastructure projects as needed at the respective site, ensuring work is delivered on-time and to a high quality.
• Provide general support for infrastructure as needed (Generally only required in
• working hours, but in exceptional circumstances support may be required out of hours and remotely
• Perform daily & weekly health checks on all server room equipment at the respective sites
• Perform daily backup checks on all backup jobs at the respective sites
• Maintenance of onsite IT Asset Registers
• Ensure all IT related issues are logged on the Helpdesk System and are resolved within the specified SLA
• Escalation of IT related issues to respective 3rd party service provider
• Provide operating system upgrades to Windows 10 Environments

Provide Technical Services And Support For The Following Areas:

• All Internal systems, Desktop, Networks and Server infrastructure
• Datacenter / Server Room environmental and compliance upkeep
• Microsoft related technologies: Windows Desktop & Server Operating Systems,
• Exchange, Active Directory, MS O365
• End User Call logging Technologies
• Sophos Endpoint and Server Protection
• Email Archiving – Mimecast
• Remote access solution support: VPN, Terminal Services
• Avaya Telephony Technologies
• Cathexis Vision – CCTV Camera Systems
• Impro / Biometrics & Security Systems
• Various Backup Technologies
• Print Management Technologies
• Basic Networking Technologies
• Video Conferencing Technologies

QUALIFICATION AND EXPERIENCE

Minimum qualification required:

• Relevant Tertiary, Diploma or Technical Qualification
• Valid driver’s license
• Qualified candidates must have a minimum of 3 years' experience working in a similar role with a User Base of 350 Users.

​​​​​​​Business Skills:

• Desktop Operating Systems (Windows 7, Win 10)
• Hyper-V, VMWare, Citrix, SQL, and Terminal Services
• Exchange Server 2008 – 2019
• Windows Server 2003 – 2019
• WAN Technology (MPLS, MPLS, VPN)
• Networking Technologies and Design
• Microsoft Office Technologies
• Video Conferencing Technologies
• HP Hardware Technologies – Desktops

​​​​​​​Other Attributes

• Computer literate – Microsoft Office (intermediate)
• Organizational skills (ability to plan, delegate and organize within defined timelines).
• Negotiation skills
• Decision making skills
• Knowledge of and exposure to the FMCG Top end grocery industry
• Management skills
• Presentation skills
• Basic Excel & Microsoft office knowledge and application
• Well organised