Guest System Administrator

The Lux Collective is recruiting for the position of Guest System Administrator at its Head Office in Tribeca, Trianon.

The incumbent will be responsible to:

• Administer and maintain OPERA PMS, ensuring accurate system setup and daily operation. 
•  Manage rates, rate codes, packages, restrictions, and availability within OPERA. 
•  Maintain and update room inventory, room types, rate availability, and related system configurations.
•  Create and maintain Travel Agent, Company, and other business profiles, ensuring data accuracy and avoiding duplicate profiles. 
•  Support the Reservations/Front Office teams with OPERA-related issues and system queries. 
•  Monitor system data quality and ensure correct mapping of rates, market segments, sources, room types, and profiles. 
•  Coordinate with Revenue Management on rate and inventory changes. 
•  Assist with testing and implementation of new rates, packages, room types, and system configurations. 
•  Ensure proper documentation of system changes and procedures. 
•  Schedule and maintain recurring OPERA/BI reports. 
•  Create, modify, and distribute operational reports according to agreed schedules. 
•  Assist with the creation and maintenance of Travel Agent and Company profiles required for reporting and business intelligence purposes.
•  Ensure consistency and accuracy of profile, segment, source, and market-related data. 
•  Support the BI Manager with data validation and reporting requirements.
•  Investigate discrepancies between OPERA data and BI reports. 
• Assist with standardisation and cleanup of master data.

QUALIFICATIONS

• Tertiary Education at Diploma Level in Management, Tourism or any other related to a recognized institution or equivalent qualifications.

PREVIOUS PERFORMANCE

• No prior experience required.

OTHER REQUIREMENTS

• Passionate about service. 
• High levels of integrity and confidentiality. 
• A keen eye for detail. 
• Proactive, dynamic, flexible, and professional attitude with interpersonal skills.. 
• Sound knowledge of Microsoft Excel. 
• Good attention to detail and data-quality mindset. 
• Ability to troubleshoot system and reporting issues. 
• Experience with report scheduling and distribution. 
• Basic understanding of Power BI / BI reporting would be a strong advantage. 
• Good verbal and written communication skills in both English and French languages. 
• Willingness to work during odd hours on weekdays when required. 
• A clean certificate of character is a must.