Senior Analyst - Prod Support - IN

Professionals in this job family work on supporting, troubleshooting, deploying and developing application. They work across the complete application stack and are responsible for end-to-end observability, availability, reliability and capacity for the application.

Key Responsibilities and Duties

• They interact with business and external users, application development, Cybersecurity and infrastructure teams to ensure application(s) are delivering intended business demand and expectations.
• The job also requires understanding and execution of DR/HA/Cloud resiliency.
• Professionals in this job family may require to develop tooling to improve efficiency and fix & enhance applications.

• University (Degree) Preferred

• No Experience Required

• Physical Requirements: Sedentary Work

Career Level

5IC

We are seeking a skilled Production Support Analyst to monitor, maintain, and enhance multiple integrated applications within our technology ecosystem. This role requires a proactive professional who can ensure system stability, resolve complex issues across interconnected platforms, and coordinate effectively with cross-functional teams to maintain seamless operations.

Communication with the customers, partners, and the Developer. Updating the Product Backlog regularly for team meetings.

Key Duties and Responsibilities

• 3+ Years of professional experience
• Knowledge across front, middle and back-office solutions
• Knowledge of Eagle suite of products (Accounting, Pricing, Investment Performance and Data Management), Autosys Scheduling
• Good to have AWS knowledge and Datastage
• Monitor and manage multiple integrated applications to ensure optimal performance, availability, and seamless communication across all environments
• Troubleshoot and resolve incidents by analyzing logs, identifying root causes, and implementing fixes to restore normal operations with minimal business impact
• Monitor nightly batch operations including Start of Day (SOD) and End of Day (EOD) job runs, and resolve any failures or processing errors promptly
• Develop application enhancements and implement fixes following established management protocols and thorough testing procedures
• Coordinate database refresh activities across environments, ensuring all upstream and downstream systems are properly refreshed and integrated
• Validate integration points and data consistency across the application ecosystem after any changes or environment updates
• Maintain comprehensive documentation of configurations, troubleshooting procedures, and support processes while providing regular status updates to stakeholders
• Facilitate regular communication with IT and business partners for any ongoing or critical issues
• Ability to run SQL queries to perform data analysis is a must. Oracle and SQL DB knowledge
• Strong communication and written skills are required
• Working in a fast-paced and agile environment.

Educational Requirements

Qualification: Graduation in Computer Engineering or related subjects

Required Skills:

Eagle Suite of products, Oracle/SQL DB, Agile Methodology, Continuous Integration and Deployment, Data Analysis, Debugging, DevOps, Enterprise Application Integration, Operating Systems Management, Problem Solving, Software Development Life Cycle

Work Experience

3+ years of relevant work experience

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Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways-because when our people succeed, our impact on clients' lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: [email protected]

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