SDM SRE Senior Engineer

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

Senior Engineer / SRE - Conversational AI, AI Agents and Azure

Location: Hyderabad, India

Team / Function: Enterprise Technology and Operations

What you'll do

We're looking for a hands-on Senior Developer with strong SRE skills to build and run our enterprise AI assistant and AI agents in production. You'll own the platform from start to finish: the bot, the backend, the RAG pipeline, the agents and the reusable libraries. Reliability, security and observability are part of the work from day one.

Key responsibilities

• Build a conversational assistant in C# /.NET 8 with the Bot Framework, Teams and ServiceNow.
• Design AI agents that call tools and run multi-step workflows, using Semantic Kernel or Azure AI Foundry.
• Build RAG pipelines with Azure OpenAI and Azure AI Search, including grounding, citations and guardrails.
• Create reusable.NET libraries and SDKs (NuGet) that other teams can adopt.
• Define SLOs, build observability with App Insights and OpenTelemetry, and lead incident response and RCA.
• Secure the platform with Entra ID, OAuth/OBO, managed identities and Key Vault.

What you bring

Required qualifications

• 8+ years of expert-level C# /.NET and ASP.NET Core.
• Strong SRE experience: SLOs, error budgets, observability, incident management and automation.
• Hands-on experience building AI agents and production RAG solutions.
• A track record of building custom libraries or SDKs.
• Strong Azure skills, plus ServiceNow and Microsoft Graph integration.
• CI/CD with Azure DevOps or GitHub Actions, and IaC with Bicep or Terraform.

Preferred qualifications (nice to have)

• MCP
• LangChain or AutoGen
• ServiceNow Virtual Agent
• AKS/Docker
• ITSM background

Key competencies

• Strong systems thinking and sound technical judgment.
• Clear written and verbal communication, including explaining complex technical concepts in practical terms.
• Commitment to engineering excellence, automation and continuous improvement.
• Customer-focused mindset with a strong sense of ownership for reliability and service outcomes.

What's in it for you?

At TJX, you will not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address:

Location: