Head of Operations

Head of Operations - Totalstay™

Location: Head Office, Sea Point (Cape Town)

Reports to: Chief of Staff & CEO

At Totalstay™, we’re not just in hospitality - we’re shaping its future. Over the last decade, we’ve redefined what it means to stay local, building one of South Africa’s most dynamic aparthotel brands. With over 700+ keys across multiple properties, we blend design-forward spaces, technology, and unforgettable guest experiences to create stays worth telling stories about.

Stay for the story. Shape the brand. Make your mark.

About the Role

We’re looking for a Head of Operations to lead the operational strategy and execution across our entire aparthotel portfolio. This is a senior leadership role where you’ll oversee a high-performing Operations team, ensure seamless day-to-day management, and align operations with Totalstay’s ambitious growth objectives.

If you thrive in fast-paced environments, have a passion for hospitality excellence, and can inspire teams to deliver world-class guest experiences, this role is for you.

What You’ll Do

• Strategic Planning: Drive operational strategies that align with business goals and elevate efficiency.
• Leadership: Mentor Senior Operations Managers and foster a collaborative, growth-oriented culture.
• Operational Oversight: Ensure smooth day-to-day operations across all aparthotels.
• Quality Assurance: Maintain high service standards and compliance with safety regulations.
• Guest Experience: Implement strategies to enhance satisfaction and resolve escalated issues.
• Budget Management: Oversee budgets, monitor costs, and ensure financial efficiency.
• Vendor & Stakeholder Relations: Negotiate contracts and build strong partnerships.
• Compliance & Risk: Ensure regulatory compliance and mitigate operational risks.
• Reporting & Analysis: Use data insights to drive decision-making and improvements.
• Crisis Management: Lead responses to operational challenges with minimal disruption.

What We’re Looking For

• Bachelor’s degree in Hospitality Management, Business Administration, or related field.
• 5+ years of operations management experience (hospitality preferred).
• Proven leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proficiency in operational and project management tools.
• Ability to thrive in a dynamic, fast-paced environment.

Why Join Us

At Totalstay, your ideas matter. We offer:

• Competitive salary package tailored to your expertise.
• Hands-on training in revenue and operations management.
• Opportunities for professional growth within an innovative, inclusive culture.
• Perks including friends & family discounts, recognition programs, and a vibrant company culture.