E-Invoicing Compliance Program Manager

E-invoicing mandates are arriving market by market, and each one changes what our customers need from us. This role stands up e-invoicing at Traild. You will own compliance and project manage the delivery of AP e-invoicing to customers, across ERPs and countries.

You start as an individual contributor, working with Product, Solutions, Engineering, and Customer Success to turn each country's requirements into something we can build, sell, and implement. As the capability matures, your job shifts to keeping it current and passing what you have learnt to the wider team.

We’re hiring in the UK, Netherlands, Spain, or the Nordics. If you’re elsewhere in Europe and have strong relevant experience, we’d still love to hear from you.

What You'll Do

Own E-Invoicing Compliance

• Track country mandates, formats, and timelines, and turn them into clear requirements per country, per ERP, and per workflow

• Act as the internal point of contact on what compliance means for Traild in each market, and when needed work with external advisors or network providers to confirm it.

• Keep the compliance position current as mandates change, and make sure Product, Solutions, and Customer Success work from the same view.

Deliver E-Invoicing to Customers

• Project manage the delivery of e-invoicing to customers across ERPs and countries, from scoping through to go-live.

• Coordinate Product, Solutions, and Engineering so requirements, priorities, and timelines are clear.

• Work with the Integrations team so ERP integrations support country-specific data requirements and workflows.

Partner With Customer Success

• Work hand-in-hand with Customer Success on the first wave of e-invoicing implementations.

• Support Customer Success on e-invoicing tickets, including diagnosis, workarounds, and escalation to Engineering.

• Build the playbooks, training, and reference materials that let Customer Success implement e-invoicing without your direct support.

Build Resources for the Solutions Team

• Develop and maintain ERP and country guides for Solutions Engineers.

• Document how each ERP and country combination works, including gaps and agreed workarounds.

Support Pre-Sales

• Support Account Executives with e-invoicing demos, technical calls, scoping, and RFI responses.

• Give a straight answer on what Traild supports today in each country, and what sits on the roadmap.

• Bring recurring customer requirements back to Product with the context attached.

What You'll Bring

Essential

• Experience in e-invoicing, tax or regulatory compliance at a SaaS, ERP, or finance systems company.

• 3+ years of experience in solutions engineering, implementation, project delivery, or technical consulting at a SaaS, finance systems company, or Management Consulting Firm.

• Working knowledge of European e-invoicing, such as Peppol or national mandates in France, Germany, Belgium, or Poland, and the ability to explain it in plain language.

• Proven experience project managing customer implementations that involve several teams.

• Working knowledge of at least one ERP, such as NetSuite, Acumatica, Epicor, IFS, Syspro, SAP Business One, Sage, or Xero.

• A solid grasp of AP and AR processes, including invoice capture, approval workflows, and matching.

• Comfort in technical conversations covering APIs, integrations, data mapping, and document formats such as UBL or XML.

• Clear written communication, with the ability to turn complex requirements into guides others can follow.

• Comfort working independently and setting up a new function with little existing structure.

• Fluent professional English.

Strongly Preferred

• Fluency in one or more European languages in addition to English, enough to run a customer call or read local requirements.

• Experience working with an e-invoicing access point, network provider, or tax authority platform.

Nice to Have

• Experience building enablement material or training for implementation teams.

• Experience supporting ERP resellers and implementation partners.

How You'll Work

• Based in Europe, with global scope. You work with colleagues and customers across regions, with time zone overlap by arrangement.

• You collaborate daily with Product, Engineering, Integrations, Customer Success, and the Solutions team.

• Occasional travel to customers and events.