Credentialing Administrator

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Team Overview

The primary objective is to provide high quality management of our client on-boarding process. The team manage the process of client risk review from contract request to product set up and therefore the Credentialing Administrators play a key role in the client screening and risk review. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview And Core Responsibilities

• Completing Due Diligence checks for new & existing clients to a high standard
• Creation of accurate client credentials for access to TU products and services, ensuring client access matches contract details
• Consulting with key stakeholders in relation to all stages of the on-boarding process, building strong relationships with these other departments.
• Managing the client termination process
• Review all KYC and regulatory checks.
• Review all client sanctions screening.
• Provide a quality outcome on new business applications.
• Meet required SLAs as set out by the department.

Required Knowledge And Experiences

• Ability to work effectively under pressure whilst ensuring attention to detail.
• Minimum matric with 3 - 5 years relevant work experience.
• Effective time management skills demonstrated through ability to work under limited supervision.
• The individual must display business maturity and effective communication skills.
• Must have a sound working knowledge of Microsoft Office and willingness to learn new software such as Salesforce.
• Ability to manage stakeholders and collaborate with different departments within the business.
• Understanding of UK regulatory landscape beneficial
• Understanding of relevant operational risk requirements
• Work across different systems and tools.
• Mature and professional communication skills both written and verbal.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you not hear from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.

Employment with TransUnion GCC Africa requires that you work from a fibre-ready home environment that supports confidential and comfortable day-to-day work. You may be based anywhere in South Africa with fibre connectivity; however, working outside of South Africa is not permitted. A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment. As a credit bureau, certain roles also require a clear credit record.

TransUnion Overview:

At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting-edge technology that truly matters.

At TransUnion GCC Africa, you’ll join a purpose-driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work-from-home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.

TransUnion Job Title

Analyst, Customer Support Operations