Manager I, Global Delivery

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Team Overview

Come be a part of our team - you’ll work with great people, pioneering products and cutting-edge technology.

As the Manager of Global Delivery, you will work with multiple groups and have a broad impact on the customer experience, process management & optimization and compliance, as you drive a culture focused on innovation through process improvements, automation, implementing new tools, and developing global standards. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview And Core Responsibilities

• A minimum of 10 years of batch process experience, capabilities and industry knowledge to understand customer challenges and to create solutions that deliver tangible results.
• Experience in managing a large team of system designers, coders, analysts or solution consultants.
• Works well in a team setting fostering collaboration and working towards consensus.
• Skilled in delivering high-quality output ‘On-time’ in a fast-paced environment with competing priorities.
• Ability to explain complex technical and analytical concepts across any audience.
• Ability to identify and troubleshoot processing issues and understand how strategic goal measurements impact department level goals.
• Demonstrate the ability to identify opportunities to optimize performance.
• Accountable for the performance, growth and results of the team and owns the employee life cycle. (i.e. hiring, evaluating talent, coaching, performance management, retention, etc.)
• Act as the liaison between various business units to implement custom solutions and to ensure implementations are successful, on-time, and within budget.
• Present solutions to senior management team and clients/prospects to generate value add campaigns and drive revenue through development of new batch solutions.
• Educate and influence internal partners on best-practice approaches gleaned from current and previous experiences.
• Interface with a variety of groups in order to perform required tasks, create high level design, development and implementation
• Represents the business unit to define requirements and business cases for technology developments.
• Oversee Modernization initiatives and support in migration journey

Required Knowledge And Experiences

People Management

• Establish team goals and provide directions for accomplishing the same
• Responsibility for direct reports (1:1s, coaching, reviews, comp, etc.)
• Develop “top 2 / bottom 2” plan for directs
• Foster team culture (regular team meetings, outings, collaboration, etc)

Business Management

• Responsible for the assignment & quality delivery of all orders within the purview of assigned area
• Active participation in the Batch leadership responsibilities & duties as assigned
• Fostering of Enterprise relationships directly related to assigned area

Execution

• Superior ability to manage & troubleshoot orders for assigned area & across Global Delivery
• Deep understanding of our processes, capabilities & data
• Batch Solutions Improvement
• Lead & drive initiative that demonstrably improves efficiency or revenue across the Global Delivery team
• Secure buy-in and agreement from peers and Batch leadership
• Active and strong participation in Batch Leadership Responsibility
• Direct responsibility for key function of leadership team such as metrics, compliance process, or owner of key Batch responsibility as assigned

Mentorship and Guidance

• Visible & present leader who actively mentors or develops key relationships with associates in Batch or across TU & provides guidance / coaching
• Training & Grooming team members in product & process aspects

Expectation

• Support in US hours based on business requirements
• Good knowledge of SQL, Python
• Experience in handling large migration programs

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you’ll work with great people, pioneering products and cutting-edge technology.

TransUnion Job Title

Manager I, Implementation Analysis