Client Implementation Manager, EMEA

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Introduction

Trip.Biz is the leading Travel Management Company (TMC) in Asia, specializing in enabling enterprise, organizations and travel partners around the region to make informed and cost-effective bookings for corporate travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction and administrative platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Trip.Biz is a subsidiary of Trip.com Group Limited (Nasdaq: TCOM)

Responsibilities:

* Be responsible for the analysis and definition of the business and system requirements, recommends solutions to improve the clients’ business processes.

* Communicate business requirements and recommended solutions clearly to the project manager and client.

* Ensure that business requirements are controlled in accordance with the agreed project scope.

* Obtain expert knowledge of company products and services.

* Support discovery sessions to understand the client’s fund structure, workflow mapping, scope of work and bespoke requirements.

* Delegate tasks among staff members to maintain workplace productivity.

* Track and report progress of implementation projects to internal and external stakeholders.

* Collaborate with cross-functional teams to ensure successfully resolution of system integration.

Qualifications:

* Good communication skills, especially fact-based arguments and presentation skills.

* Ability to work well in a fast-paced environment and manage multiple projects simultaneously.

* Strong organizational and time management skills.

* Ability to build and maintain relationships with clients.

* Proven process knowledge and experience in system and solution design.

* Preferably product management background.

* Experience with Agile methodologies and project management tools is a plus.

Why Trip.com Group

We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.

What’s more?

* Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

* Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

* We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

* We encourage flexible work arrangement

* Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Have a good trip, and see you soon!