Computer Network and Systems Engineer | Head Office

Role: Computer Network and Systems Engineer
Salary: $80,000 - $95,000 + Superannuation
Work Type: Full Time Salaried
Location: Sydney

The Company
Trippas White Group is one of Australia's leading restaurant and catering companies, managing a diverse portfolio of iconic venues and providing catering services to a host of well-known and respected organisations across Australia.
As our business continues to grow, we are seeking an experienced and motivated IT Support Officer to join our team. This is an exciting opportunity to play a key role in supporting the technology infrastructure that underpins our operations across hospitality venues, corporate offices and remote locations.

The Role
Reporting to the IT Director, you will be responsible for providing technical support across the business, ensuring the effective operation, maintenance and security of our IT systems, networks and end-user devices.
You will work closely with employees, managers and external vendors to deliver high-quality technical support, troubleshoot issues, implement technology solutions and contribute to continuous improvement initiatives. This role requires a proactive and customer-focused approach, excellent problem-solving skills and the ability to support a diverse and geographically dispersed workforce.

The successful candidate will be a dependable and technically capable professional who thrives in a fast-paced environment and is passionate about delivering exceptional service to internal stakeholders.

If you are looking for an opportunity to join a dynamic organisation where technology plays a critical role in operational success, we would love to hear from you.

To ensure your success in this role you will have:
• A relevant Bachelor's Degree or higher qualification in Information Technology, Computer Science or a related field
• At least 2 years' relevant post-qualification experience in an IT Support, Systems Administration or Service Desk role
• Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications
• Experience supporting Active Directory, Azure AD and user account administration
• Demonstrated experience supporting hardware, software, printers, mobile devices and peripheral equipment
• Experience with network troubleshooting, including TCP/IP, DNS, DHCP, VPN and wireless technologies
• Knowledge of cybersecurity principles, endpoint protection and IT security best practices
• Experience managing user onboarding and offboarding processes, including account provisioning and access management
• Ability to diagnose, troubleshoot and resolve technical issues efficiently and effectively
• Experience working with ticketing systems and maintaining accurate technical documentation
• Strong stakeholder engagement skills with the ability to communicate technical information to non-technical users
• Excellent organisational skills, time management and attention to detail
• A proactive approach to continuous improvement and process optimisation
• Ability to work independently and collaboratively within a team environment
• Flexibility to provide support across multiple sites and business locations when required
• Strong commitment to customer service and delivering a positive end-user experience

Trippas White Group is an Equal Opportunity Employer and encourages First Nations Australians to apply.