Sr. Performance Strategist, Collections

About This Role:

When performance shifts on a $30B book, you will be the expert who explains why-and gets it right. Joining TrueAccord as our Sr. Performance Strategist, Collections, you will own the end-to-end diagnosis of performance shifts across our AI- and data science-driven recovery platform. Your critical goal is to translate data findings and system behaviors into high-impact, actionable recommendations that directly optimize liquidation, engagement, and client outcomes. You will work alongside a dedicated Sr. Strategy Manager, Sr. Data Scientist, and agentic AI tools, giving you full leverage to focus on deep-dive root cause analysis and strategic impact.

What You'll Do:

• Own Performance Diagnosis: Monitor leading indicators, separate external factors from internal drivers, and diagnose key shifts across clients, portfolios, and channels before they impact bottom-line liquidation.
• Trace System Mechanics: Trace findings beyond standard data tables into application logic, rules, configurations, and processing flows to pinpoint technical defects or strategy gaps.
• Drive Strategy & Execution: Turn root-cause insights into clear recommendations-outlining expected impacts and success metrics-and partner with the Strategy Manager to push them into production.
• Lead Revenue Planning & Forecasting: Perform what-if analyses, scenario modeling, and stress-testing to support team revenue planning and size the impact of client/placement shifts.
• Design & Evaluate Experiments: Formulate hypotheses, define decision thresholds, and run/read out structured experiments to scale, iterate, or discontinue strategies.
• Shape Client & Leadership Narratives: Partner directly with Client Managers to deliver defensible performance narratives, challenge unsupported strategies, and join high-stakes client discussions when needed.

Who You Are:

• Experienced Analyst: 6+ years in analytics with a strong focus on funnel/lifecycle diagnosis, cohort/curve analysis, or channel optimization (backgrounds in consumer collections, lending, CRM, subscription, or eCommerce are all great fits).
• Diagnostic & Curious: Highly analytical with a sharp instinct for ruling out plausible-but-wrong explanations and a drive to trace root causes deep into software systems and rule configurations.
• SQL & Data Fluent: Advanced SQL skills to navigate complex schemas (e.g., Snowflake) and build custom datasets independently.
• Code & Logic Reader: Proficient in reading and tracing logic in Python or configuration files to understand platform behavior (no production coding required).
• AI & BI Resourceful: Practical experience using AI tools daily in analytical workflows, alongside proficiency in self-serve BI tools like Looker or Tableau.
• Forecasting & Testing Savvy: Proven ability to build defensible what-if models/forecasts and a working knowledge of statistical significance and experimental design.
• Strong Communicator & Collaborator: Exceptional written/verbal communication skills to distill complex analyses into clear takeaways that inspire action across Strategy, Engineering, and Product teams.
• Education: Bachelor’s degree in a quantitative field or equivalent experience. (Bonus points for experience with ML decisioning engines, champion/challenger test design, or reading system logs).