IT Technician

Company Description:

Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

Find out more at www.trustpayments.com.  

Trust Payments has an exciting opportunity for an IT Technician to join their team.

Location: Malta (hybrid) 

Salary: Competitive + Benefits

How will you make an impact in this role?

The Role:

You will be part of the IT Helpdesk team, providing first-line IT support to Trust Payments staff. The role covers hardware and software installation and configuration, user account management, telephony systems, Audio Visual equipment, meeting room technology, and collaborative work tools.

What We Expect of You, Day To Day:

Serve as First Line Support for staff seeking technical assistance for all IT issues raised via the Zendesk ticketing system, over the phone, and in person.

Diagnose hardware and software faults, document discoveries and interactions within the ticketing system, and escalate issues to 2nd and 3rd line support as needed.

Troubleshoot and repair computer systems, hardware, and peripherals. Liaising with third party suppliers for support of equipment under warranty.

Undertake user account management tasks, onboarding and offboarding of staff, and maintain records of permissions granted or revoked.

Install and configure laptops and desktops for deployment to end users.

Supply and maintenance of desk IT equipment and undertake IT equipment moves in accordance with office reorganisations.

Maintain an accurate inventory record of hardware and user permissions.

Server room organisation and maintenance work (server rack mounting, UPS installation, network and power cable runs etc.).

Perform the office IT procurement processes, locating suppliers and obtaining quotes, keeping within Budget guidelines.

Procure, test, and manage company mobile phones.

Generator and/or air conditioning unit monitoring and testing.

Create and maintain technical and non-technical instructional articles hosted on the company self-help portal.

Occasional requirement for off-site IT duties, in support of company events.

Comply with all legislation and codes of practice appropriate to the role.

Comply with the Health and Safety at work Act (1974) and relevant directives in all activities.

Compliance on all relevant aspects of the GDPR as appropriate to the role.

Qualifications

Essential:

Clear and effective communication skills — written, verbal, and in person — with the ability to explain technical concepts to people of all technical backgrounds

Experience in an IT support or customer service environment

Practical knowledge of laptops, monitors, mobile phones, and general desktop equipment

Experience using Microsoft 365 Admin Centre for account management

Experience installing and troubleshooting Windows 11 and Microsoft Office applications

Familiarity with a ticketing system such as Zendesk

Basic server maintenance and support knowledge

Experience producing written training materials and delivering guidance to end users

Desirable:

Experience with Audio Visual equipment

Familiarity with the Atlassian suite (Jira and Confluence)

Experience supporting AWS access issues

Experience supporting POS equipment

Entry-level IT qualification (e.g. CompTIA A+, Microsoft certifications)

Apple macOS experience

Additional requirements

Ability to work both independently and as part of a team

Able to lift and/or move equipment weighing up to 10 kg

Valid passport (required for occasional off-site duties)

Additional Information:

Trust Payments is an Equal Opportunities Employer

We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

If you require reasonable adjustments to be made to enable you to apply for a role with us, or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.

Get a glimpse into the exciting world of Trust Payments through:

Our Careers Page

Our LinkedIn Life Pages

Next Steps: 

Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you!

To submit your resume for this opportunity, please complete the application form and click 'Submit Application' now.

Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.

We offer comprehensive benefits to support our team members and their families' well-being.

Our robust benefits package includes (subject to local office benefits policy):

Be part of a dynamic, market-leading Fintech experiencing rapid growth

Flexible work arrangements tailored to role requirements and business needs

Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders

Extensive leave provisions, encompassing annual, volunteering, and birthday allowances

Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave

Robust compensation package, including pension scheme, healthcare plans, and life assurance

Regular corporate events fostering team cohesion and company culture

Diverse company culture and global working environment

Continuous professional development and career advancement opportunities

Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To submit your CV for this opportunity, please complete the application form and click 'Apply' now.