Client Principal (12-Month Fixed-Term Contract)

Tryzens is an international digital commerce agency. Our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles to deliver compelling experiences that delight and engage customers. We started in London and have since expanded operations to Melbourne, Sydney, Sofia, and Trivandrum, with 200+ team members serving 45+ international brands.

We're looking for a senior, client-facing leader to be the single owner of the strategic relationship across one of our major accounts - the trusted advisor to a client's senior business, technology and digital leaders, and the person accountable for the direction, health and organic growth of the account.

You'll work alongside a Programme Manager (who owns the delivery plan) and a Programme Architect (who owns technical direction), with your own distinct focus: the client's strategic agenda - why the transformation matters, what it should achieve, and what comes next. It's a role built on relationships, insight and clarity, rather than formal authority over delivery or technical decisions.

What You'll Own

Strategic Client Leadership

• The senior client relationship across business, technology and digital - trusted advisor and single strategic point of contact at executive level
• The strategic account plan, translating the client's business strategy into a multi-year digital roadmap and shared partnership vision
• The strategic narrative for the transformation, keeping executive stakeholders aligned on outcomes, value and direction
• Relationship-level escalation, and guardianship of client confidence and satisfaction

Account Growth & Commercial Direction

• Organic account growth - identifying, shaping and originating new opportunities across the account
• Growth of recurring and managed-service revenue alongside project delivery
• Account retention and growth in partnership with the commercial team (you own the strategy and demand; they own closing and booking)
• Broadening the relationship across the client's wider digital agenda, beyond the current programme

Advisory & Domain Expertise

• Senior advisory judgment on the client's biggest questions, drawing in domain specialists where needed
• Translating business problems into shaped engagements the delivery teams can execute
• Business case creation - benefits framing and commercial narrative to help client executives secure funding

Orchestration Across the Account

• Close partnership with the Programme Manager and Programme Architect, aligning strategic agenda with a deliverable plan and coherent architecture - owning the "why and what next," not the "how" or "when"
• Framing and agreeing trade-offs with client executives when strategy, delivery and architecture pull against each other
• Leading the account's governance forums - steering committees, architecture review boards and equivalent - aligned with the Programme Manager and Programme Architect
• Feeding account insight and lessons learned back into the wider business

Requirements

• Senior client-facing leadership in digital / technology consulting or professional services, owning strategic relationships with enterprise clients at C-level
• A track record of growing a major account - expanding scope and revenue through deep, trusted client relationships
• A strong grasp of digital commerce and customer experience, across both project and recurring / managed-service delivery models
• Experience with enterprise platform ecosystems - Salesforce, Adobe and/or SAP - preferred
• Commercial acumen: account planning, shaping deals and roadmaps, and connecting client strategy to measurable value
• Credibility across business, technology and digital audiences - equally at home in a strategic conversation with a CEO, a CIO/CTO or a CMO / Chief Digital Officer
• Experience working alongside programme delivery and architecture leadership without owning delivery or technical decisions
• A proactive, self-starting style - you create momentum and pursue opportunities without waiting to be directed
• High emotional intelligence, resilience and composure - comfortable being the single strategic owner of a flagship account
• A collaborative approach that works cleanly alongside a Programme Manager and Programme Architect without blurring accountabilities

Benefits

• Flexible working with hours that support life outside work.
• Hybrid by design: work from home, or from one of our offices when it suits you.
• Learning and development opportunities to help you grow your skills and career.
• Team social events to connect, celebrate wins, and have a bit of fun together.
• Two charity/volunteer days each year to support causes that matter to you.
• 25 days’ annual leave per year, plus a day off for your birthday.
• Tryzens Awards recognising the great work across our global teams.
• Access to our Employee Assistance Programme (EAP) for confidential support.
• Enhanced parental leave, including maternity and paternity benefits.

More about Tryzens: http://tryzens.com/

We’re committed to creating an inclusive environment where everyone feels supported to do their best work. Tryzens is an equal opportunity employer. We consider every applicant without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or maternity.