NiCE CXone Engineer

The NICE CXone Services Engineer is responsible for the implementation, configuration, testing, and support of NICE CXone contact center solutions. Working closely with clients and internal teams, this role helps translate business requirements into effective technical solutions across voice and digital channels, including IVR, ACD, VoIP, email, SMS, and chat. The engineer will participate in solution design, system configuration, troubleshooting, testing, and production support, while contributing to successful project delivery and customer outcomes. This role is ideal for professionals with hands-on contact center technology experience, strong problem-solving skills, and a customer-focused approach to solution delivery.

What You'll Be Doing

• Contact Center as a Service (CCaaS) software management and domain experience.
• NICE CXone and CXone Studio Experience
• Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
• Code and test projects.
• Deliver high-quality software on time.
• Attend meetings and training as required.
• Work with system analysis and project management for the successful completion of a project.
• 1-2 years of ASP/.NET experience (C#, VS.Net, XML, Web Services, etc.)

Skills and experience you will bring:

• Bachelor’s degree in computer science, IT, or engineering preferred.
• 3 or more years’ experience in NICE CXone and UC environments.
• 1 to 2 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
• Experience with enterprise level CCaaS architecture for complex business needs.
• Network infrastructure experience.
• Team Player
• Desire to work in a fast-paced environment.
• Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
• Exercises wide latitude in determining objectives and approaches to engagements.
• Works on issues for development and future concepts.
• Existing knowledge and/or industry certifications for NICE CXone and process automation technologies.
• Ability to work US daytime hours