Senior Executive Infrastructure and Cloud Engineering

Tune Protect • Property & Casualty Insurance • InsurTech • 20 days ago

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Salary

≈ $15k – $40k per year (Estimated)

Location

In office (Kuala Lumpur)

Seniority

Senior · 4+ years exp

Employment

Full-Time

First seen by Alion on Sep 29, 2026.

Overview

Company

Impact

Profile match

Tune Protect

Tune Protect is a digital insurance and reinsurance enterprise that provides comprehensive travel, health, personal accident, and lifestyle protection solutions. Headquartered in Kuala Lumpur, Malaysia, the company leverages automated underwriting and mobile technology to streamline insurance distribution across international markets. Through strategic partnerships with airlines, affinity groups, and e-commerce platforms, the firm simplifies policy purchasing and claims processing for millions of consumers worldwide.

tuneprotect.com • HQ: Kuala Lumpur, Malaysia • InsurTech • Property & Casualty Insurance • Est. 1994

Job Brief

We are looking for a hands-on Senior Executive to support and improve our hybrid infrastructure and cloud environment. You will help keep critical technology services secure, reliable, and available while working across servers, cloud platforms, virtualisation, networking, backup, monitoring, and IT service management.

Job Responsibilities

Administer, support, and continuously improve enterprise infrastructure across on-premises, hybrid, and multi-cloud environments.
Monitor and maintain the availability, reliability, performance, scalability, and security of critical infrastructure services in line with Infrastructure Reliability Engineering (IRE) principles and established standards.
Administer and maintain Windows and Linux server environments, ensuring compliance with operational, security, and regulatory requirements.
Manage and support virtualisation and hyper-converged infrastructure platforms including VMware vSphere/vCenter, Nutanix AHV, Nutanix Prism Central, and Huawei HCI.
Support the design, deployment, administration, and optimisation of cloud infrastructure and services across Microsoft Azure, AWS, Google Cloud Platform (GCP), Huawei Cloud, and other cloud platforms as required.
Administer and support Kubernetes environments, including cluster operations, platform upgrades, performance optimisation, and workload availability.
Monitor infrastructure health, availability, and capacity using enterprise monitoring and observability platforms such as Zabbix, ManageEngine, Dynatrace, and related technologies.
Perform capacity planning, forecasting, performance tuning, and lifecycle management activities to support business growth and future technology needs.
Investigate, troubleshoot, and resolve complex infrastructure, cloud, network, virtualisation, storage, backup, and security-related incidents, escalating where appropriate.
Conduct root cause analysis, support problem management, and implement service improvements to reduce recurring incidents and strengthen operational resilience.
Administer enterprise backup (Cohesity), recovery, and data protection platforms, ensuring backup compliance, recoverability, and cyber-resilience readiness.
Support the implementation and maintenance of highly available, fault-tolerant, and resilient infrastructure solutions aligned with business continuity objectives.
Coordinate and execute disaster recovery exercises, failover testing, recovery validation, and business continuity activities, including the required documentation and follow-up actions.
Administer, configure, maintain, and troubleshoot enterprise network and security technologies, including Huawei switches and routers, Aruba networking solutions, load balancers, Imperva platforms, firewalls, and Fortinet FortiGate security appliances.
Support enterprise networking infrastructure, including LAN, WAN, SD-WAN, VPN, DNS, DHCP, routing, switching, wireless networks, internet connectivity, load balancing, and network security services.
Coordinate with telecommunications providers, cloud service providers, technology partners, and vendors on infrastructure delivery, incident resolution, service improvements, and operational stability.
Implement and maintain infrastructure security controls, hardening standards, vulnerability remediation activities, certificate management processes, and cybersecurity best practices.
Support VAPT activities and compliance requirements, identity and access management (IAM), vulnerability management, audit remediation, and regulatory reviews.
Administer and maintain IT Service Management (ITSM) and Configuration Management Database (CMDB) platforms, ensuring accurate asset inventories, configuration records, service dependencies, and infrastructure documentation.
Apply and support ITIL-aligned processes including Incident Management, Problem Management, Change Management, Asset Management, Request Fulfilment, and Configuration Management.
Develop and maintain operational procedures, technical standards, automation initiatives, and infrastructure governance practices to improve efficiency and service quality.
Prepare and maintain infrastructure architecture diagrams, network diagrams, technical documentation, operational runbooks, implementation plans, and standard operating procedures.
Collaborate with application, cloud, network, security, and business teams to deliver reliable, secure, and scalable technology solutions aligned with business objectives.
Contribute to infrastructure modernisation, cloud adoption, technology refresh, platform migration, automation, and digital transformation initiatives.
Assess emerging technologies and provide recommendations that improve reliability, security, scalability, operational efficiency, and user experience.
Provide technical guidance, knowledge sharing, and support to infrastructure colleagues, operational teams, and project stakeholders.
Participate in after-hours and weekend support, planned maintenance activities, and major incident response when required.
Undertake other infrastructure, cloud, networking, security, monitoring, ITSM, CMDB, backup, disaster recovery, and operational responsibilities as assigned to support evolving business and technology requirements.

STAKEHOLDER

Job Requirements

Education/Certifications

Bachelor's degree in computer science, Information Technology, Engineering, or a related discipline. Equivalent combination of education, professional certifications, and relevant industry experience will be considered.
Relevant professional certifications in Cloud, Infrastructure, Virtualization, Networking, Security, Container Platforms, Backup & Recovery, and IT Service Management are highly desirable.
Candidates with certifications across multiple technology domains, including Infrastructure, Cloud, Networking, Security, and Reliability Engineering, will have a distinct advantage.

Experience

Minimum 4 years of hands-on experience in enterprise infrastructure engineering, operations, and support within medium - to large-scale environments.
Practical experience supporting hybrid infrastructure across on-premises, virtualisation, cloud, networking, security, backup, and monitoring platforms.
Hands-on experience with Windows, Linux, Active Directory, VMware, Nutanix, cloud platforms, and Kubernetes environments.
Experience supporting enterprise networking and security infrastructure, including routing, switching, firewalls, load balancers, VPN, LAN/WAN, and wireless technologies.
Working experience with monitoring, observability, backup, disaster recovery, and business continuity solutions.
Experience using or administering ITSM and CMDB platforms and working within ITIL-aligned processes.
Sound understanding of infrastructure security, vulnerability management, system hardening, and compliance requirements.
Demonstrated ability to troubleshoot complex technical issues, contribute to root cause analysis, and implement service improvements.
Experience coordinating with vendors, telecommunications providers, cloud service providers, and technology partners.
Experience within insurance, financial services, banking, or another regulated industry will be an added advantage.

Soft Skills

Good analytical, troubleshooting, and problem-solving skills.
Clear communication and effective stakeholder coordination skills.
Ability to work independently with appropriate guidance and collaborate effectively in cross-functional teams.
Good organisational, planning, and documentation skills.
Ability to prioritise multiple tasks and meet deadlines in a fast-paced environment.
Proactive, service-oriented, and results-focused mindset.
Adaptable and willing to develop knowledge of new technologies and best practices.
Ability to remain composed and follow appropriate escalation and decision-making processes during critical incidents.
Commitment to continuous improvement, operational discipline, and service quality.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they're from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone's ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

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