IT Support Specialist

#twiceasnice Recruiting · Professional Services · Health & Medical Electronics · On-call duty · Relocation: Yes · 2 days ago
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Salary
$65k – $75k per year
Location
In office (Petoskey)
Visa
No sponsorship (stated in the posting)
Employment
Full-Time

Confirmed on the employer's own hiring board on Nov 8, 2026. First seen by Alion on Nov 6, 2026.

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#twiceasnice Recruiting

#twiceasnice Recruiting is a direct placement recruiting firm headquartered in Boston, Massachusetts, that runs custom searches for employers across the United States and Canada for a flat 9.9 percent fee with an 18-month placement guarantee. Founded in 2017, it has worked with more than 2,000 employers, from startups and midsize companies to large enterprises, private equity portfolio companies, foreign-owned firms, and reports presenting a hire in a median of 18 days. It recruits for client roles such as account and business development managers, field service technicians and crew leaders, controllers and tax managers, IT specialists and Java developers.
twonice.com · HQ: Boston, United States · Recruiting & Staffing · Est. 2017

IT Support Specialist (MSP exp. req.)

Location: Petoskey, MI- Relocation Assistance Available!

Salary: $65,000- $75,000 + Benefits

Benefits: Medical, Dental, Vision, Disability, Life, Simple IRA, Holidays, PTO

Job Type: Full-Time

Start Date: ASAP

Sponsorship is not available

Relocation assistance is available

IT Support Specialist (MSP exp. req.) Description

Our client, a growing MSP, is seeking an IT Support Specialist to join its team in Petoskey, MI. This role is ideal for an experienced MSP professional who enjoys project-based work, implementing new technology solutions, and solving complex technical challenges. You'll lead client implementations, perform hardware and infrastructure deployments, troubleshoot technical issues, and ensure seamless transitions from implementation to ongoing managed services.

This position offers exposure to a wide variety of technologies and industries while working alongside an experienced team dedicated to delivering outstanding customer experiences.

IT Support Specialist (MSP exp. req.) Responsibilities

  • Complete implementation projects on time and within budgeted hours.
  • Perform new client onboarding and offboarding activities.
  • Install, configure, and deploy servers, workstations, networking equipment, and other hardware.
  • Provide on-site implementation and deployment support for client environments.
  • Troubleshoot Windows, macOS, Microsoft 365, networking, printers, scanners, and mobile devices during implementations.
  • Provide Day 0 support and ensure a smooth handoff to the Managed Services team.
  • Create and maintain accurate technical documentation.
  • Develop work estimates and recommend technical solutions based on project requirements.
  • Participate in an on-call rotation and provide after-hours support as needed

IT Support Specialist (MSP exp. req.) Qualifications

  • 2+ years of IT support within a Managed Service Provider (MSP) environment required
  • Hands-on experience with Microsoft 365, Active Directory, and enterprise networking equipment required
  • Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, firewalls, and wireless networking required
  • Experience with ticketing systems and remote management tools required
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