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Software Support Specialist

Tyler Technologies • ERP & Business Management Software • Digital Government • On-call duty • Bachelor's Degree • SQL • 2 hours ago
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Salary
≈ $46k – $119k per year (Estimated)
Location
In office (Troy)
Visa
H-1B filings in 12 months: 38 · green card filings: 12

Confirmed on the employer's own hiring board on Oct 15, 2026. First seen by Alion on Oct 15, 2026. Tyler Technologies scores A on the Alion truth index.

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Tyler Technologies

Tyler Technologies is a Texas company listed on the New York Stock Exchange that builds software for the public sector. Its systems run courts, permitting, tax assessment, public safety and payments for thousands of local governments. The company is the largest United States vendor focused solely on government software.
tyler.com • HQ: Plano, United States • ERP & Business Management Software • Digital Government • 501-1000 employees • Est. 1966
Tech stack of Tyler Technologies

Description

In this role, you will support our mission-critical software applications, modules and underlying infrastructure in a demanding technical environment. This highly collaborative team is the primary liaison between our product development organization and our end users. Your mission as a Software Support Specialist is to investigate, diagnose and solve complex technical problems.

Responsibilities

  • Provide high-quality phone and email support of Tyler’s New World Public Safety software applications
  • Perform extensive troubleshooting of key software and hardware components to closure
  • Take ownership of technical incidents and coordinate resolution with product development team when necessary
  • Replication of complex customer issues
  • Train customers in system operation and software functionality

Qualifications

  • Bachelor’s Degree in MIS, CIS or other related Technical field preferred
  • General technical knowledge of Microsoft products and technologies including Windows Servers and SQL databases
  • Readiness to learn new technologies at lightning speed
  • Commitment to providing an exceptional experience to our customers
  • Flexibility to work various shifts to cover our core hours: Monday - Friday 8AM - 9PM as well as an on-call rotation
  • SQL Experience highly preferred
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