Software Engineering Manager 3 (Automation Delivery)

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description

The Software Engineering Manager, Automation Delivery leads a team of engineers responsible for the design, development, deployment, and support of enterprise automation solutions across robotic process automation (RPA) and workflow automation platforms, including Microsoft Power Automate Desktop Unattended and Automation Anywhere. This role is accountable for delivering scalable, secure, and resilient automation solutions that improve operational efficiency, reduce risk, and enable business transformation. The manager partners closely with business stakeholders, product owners, architects, platform engineering teams, and risk and compliance partners to establish delivery priorities, govern development practices, and ensure successful implementation of automation initiatives in a highly regulated environment. The role combines people leadership, technology leadership, delivery accountability, and operational ownership.

Basic Qualifications

• Bachelor's degree, or equivalent work experience
• Six to eight years of relevant technical experience
• Five or more years of leading a software engineering team, preferably RPA

Key Responsibilities

Team Leadership

• Lead, coach, and develop a team of automation engineers and developers.
• Establish clear delivery goals, performance expectations, and career development plans.
• Foster a culture of accountability, innovation, continuous improvement, and operational excellence.
• Support workforce planning, hiring, onboarding, and succession planning activities.

Automation Delivery

• Manage end-to-end delivery of automation solutions from intake through production support.
• Prioritize work across automation portfolios to maximize business value and delivery capacity.
• Ensure solutions meet functional, technical, operational, and compliance requirements.
• Partner with business stakeholders to identify automation opportunities and define implementation roadmaps.
• Drive successful migration and modernization efforts across automation platforms.

Technical Leadership

• Provide technical oversight for Power Automate Desktop Unattended and Automation Anywhere solutions.
• Ensure adherence to enterprise architecture, development standards, and automation best practices.
• Collaborate with Infrastructure team to guide design decisions related to resilience, scalability, security, monitoring, and maintainability.
• Review solution designs, code quality, testing strategies, and deployment readiness.
• Promote adoption of reusable components, standards, and automation frameworks.

Platform Governance & Risk Management

• Ensure automation solutions comply with enterprise security, audit, risk, and regulatory requirements.
• Partner with governance and platform teams to enforce standards for credential management, access controls, logging, monitoring, and change management.
• Support audit reviews, risk assessments, and remediation activities.
• Establish controls that ensure production stability and operational supportability.

Operations & Production Support

• Oversee production support and incident management processes for automation platforms.
• Monitor platform health, automation performance, service levels, and operational metrics.
• Lead resolution of critical incidents and automation outages.
• Drive continuous improvement efforts to improve reliability and reduce technical debt.

Stakeholder Management

• Build strong relationships with business leaders, technology partners, and executive stakeholders.
• Communicate delivery status, risks, dependencies, and outcomes to leadership.
• Develop business cases and automation roadmaps aligned with organizational objectives.
• Act as a trusted advisor for automation strategy and platform adoption.

Preferred Skills/Experience

• Experience leading enterprise automation programs or Automation Centers of Excellence.
• Experience with AI-enabled automation solutions.
• Knowledge of Azure services, Microsoft Power Platform governance, and application lifecycle management.
• Experience integrating automation solutions with enterprise platforms such as ServiceNow, APIs, databases, and cloud services.
• Familiarity with operational monitoring, observability, and automation platform administration.
• Relevant certifications in Microsoft Power Platform, Automation Anywhere, Azure, or related technologies.
• Complete understanding of the team's domain and drives the team's objectives and deliverables with an understanding of adjacent teams' business domains.
• Complete understanding of a feature, the users impacted, the flows impacted and feature's purpose.
• Comprehensive knowledge and understanding of business strategy and how the technical and engineering strategy aligns with it.
• Advanced knowledge of information systems technology and software development processes and tools, especially industry specific applications.
• Strong knowledge of Agile, Scrum, SAFe, engineering delivery practices, and technology transformation programs.
• Strong analytical, product management, and tactical planning skills.
• Excellent verbal and written communication skills.
• Ability to communicate with all parties involved in the product team (engineers, product owner, scrum master, third party vendors, customers, etc.).
• Demonstrated management, leadership and interpersonal skills.

Location expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.