Customer Success Coordinator
About the Role
The Scaled Coordinator role is a great opportunity to demonstrate your analytics and commercial skills for the assigned territory. This role focuses on post-sales of Small-to-Mid Sized Business, finding scalable ways of helping our restaurant partners to increase retention as well as driving business growth, with mutually beneficial outcomes.
Scaled Coordinators are critical to retaining our huge accounts base, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats.
Your Impact in Role
Lead scalable growth for Small-to Mid Sized restaurant segment, design and execute growth strategy aligned to territory needs.
Achieve revenue growth targets for the Small-to-Mid Sized restaurant segment, upsell new product features and ensure high retention by driving mutual business value
Be the owner of the budget of the segment, make it more efficient and achieve the revenue targets.
Set, track and report on performance metrics of the Small-to-Mid Sized restaurant segment to internal teams
Be the voice of the Small-to-mid Sized restaurants to internal stakeholders - translate their needs and advocate on their behalf.
Basic Qualifications
- 1-3 years professional experience, ideally in a similar commercial/analytic function
- Confident in making data-led decisions and using sound business judgment
- Must have very strong analytical skills and business sense
Preferred Qualifications
- Have been accountable for achieving business targets or delivering a quota
- SQL knowledge.
- Experience with partner management and cross-functional projects
- Strong executive presence and communication skills (verbal and written)
- Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
- Highly autonomous - able to work with minimal oversight
- Fluency in Spanish and Business English
- Advanced Excel Skills