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Technical Analyst I
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Location
In office (Grand Rapids)
Seniority
Junior
Employment
Full-Time
Confirmed on the employer's own hiring board on Nov 14, 2026. First seen by Alion on Nov 13, 2026. UFP Industries scores B on the Alion truth index.
Overview
Company
Impact
Profile match
UFP Industries is a US holding company headquartered in Grand Rapids, Michigan, whose businesses manufacture and distribute wood, wood-alternative and other products for retail, packaging and construction markets. Founded in 1955 as Universal Forest Products, it grew from supplying lumber to factory-built housing into a Nasdaq-listed family of businesses with plants across North America and international operations, producing pallets, decking, railing, trusses and treated lumber. It hires assemblers, machine and forklift operators, welders, treating and production supervisors, maintenance technicians, CAD technicians, estimators and sales interns and trainees.
Job Summary
The Customer Service Technical Analyst I provides frontline technical support for employees across a variety of hardware, software, network, and business systems. Working in a call center environment, this role diagnoses technical issues, guides users through solutions, and ensures issues are resolved or properly escalated. This is an opportunity to build hands-on IT experience across multiple technologies while developing troubleshooting, customer service, and technical skills.
Location: Grand Rapids, MI - Corporate IT Office
Key Responsibilities
- Troubleshoot hardware, software, network, and business system issues.
- Provide timely, professional support and communicate solutions in user-friendly terms.
- Resolve incidents when possible and escalate more complex issues appropriately.
- Document solutions and maintain knowledge base articles.
- Build technical expertise across supported IT systems and services.
- Partner with other IT teams on projects and process improvements.
- Participate in occasional rotational after-hours support.
- Up to 25% travel expected.
Preferred Qualifications
- Bachelor’s degree in IT, Information Systems, or a related field.
- ITIL knowledge or certification.
- Experience with technologies such as:
- Windows 10/11
- Microsoft 365
- Active Directory
- Citrix
- ServiceNow or Freshworks
- Remote support tools
- Printers, copiers, tablets, and other end-user devices
The Company is an Equal Opportunity Employer.
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