Field Service Executives - Fintech

Key Responsibilities

• Identify and visit prospective merchants, including shops, restaurants, cafés, and service businesses.
• Introduce the digital payment platform and explain its features, benefits, and onboarding process.
• Understand each merchant’s business needs and recommend suitable payment solutions.
• Acquire new merchants and support them through the registration and activation process.
• Collect and check basic merchant documents and application details for completeness.
• Follow up with merchants to resolve onboarding queries and help complete pending registrations.
• Maintain accurate records of visits, leads, applications, and sales activity in the company’s CRM or reporting tools.
• Achieve agreed daily, weekly, and monthly activity and acquisition targets.
• Build positive relationships with merchants and provide a professional customer experience.
• Share market feedback, competitor activity, and common merchant concerns with the sales team.
• Follow company procedures and applicable requirements when handling merchant information and documents.

Requirements

• Previous experience in field sales, direct sales, business development, or customer acquisition is preferred.
• Experience in payments, fintech, banking, telecom, or merchant services is an advantage, but not required.
• Strong verbal communication and interpersonal skills.
• Presentable, confident, and comfortable approaching and engaging business owners.
• Self-motivated, persistent, and target-oriented.
• Able to plan daily field visits and work independently.
• Basic computer and smartphone skills, including using apps to record sales activity.
• Good command of English; Arabic or other relevant languages are an advantage.
• Willingness to travel locally as required for merchant visits.

Preferred

• Experience onboarding or acquiring SME merchants.
• Familiarity with POS terminals, QR payments, payment gateways, or digital wallets.
• A valid UAE driving license and access to reliable transport.