Senior Forward Deployed Engineer
Uniphore is one of the largest B2B AI-native companies-decades-proven,built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
About the Role
As a Senior Forward Deployed Engineer (Sr. FDE) at Uniphore, you will take technical ownership of strategic AI solution deployments and leadthe architecture, prototyping, and delivery of customer-specific applications on our Agentic AI platform. This role demands a deep technical skillset, sharp solution thinking,and the ability to guide both customers and internal teams through complex, high-stakes AI projects.
You'renot just coding - you'resolving some of the most exciting challenges and problem solving in enterprise AI rollout, spanning enterprise datapipelines, multi-agentorchestration/workflowsand RAG/SLM finetuning.
Responsibilities
Lead thetechnical solution designand implementation of large-scale Agentic and Knowledge AI solutions for key enterprise clients.
Act as the primary technical point of contact during solution development and post-deployment optimization.
Own and execute projects end-to-end: from integration design to agent workflows and full-stack delivery.
Customize platform components as needed-integrating new APIs, building reusable tooling, or extending platform logic.
Collaborate closelywith cross-functionalteams internallyand with customers to ensure solution success.
Provide structured feedback to Platform Engineering and Product on feature gaps and customer pain points.
Contribute to technical best practices and accelerate solution delivery through reusable assets, frameworks, and documentation.
Champion observability, monitoring, versioningand telemetry to ensure trustworthy and auditable AI agents.
Stay currenton RAG, LLM/SLMadvancements, Agentic AItooling, vector/graph databases,retrieval optimizations,multi-modal systems,evaluation frameworks, GPU/Infra trends, fine tuning techniques, security/guardrailsand broaderlandscape of Enterprise &Agentic AI.
Qualifications
Undergraduate, master’s degree or Phdin Computer Science or Data Science
4+ years of experience in engineering, with 2+ years in customer-facing or field roles.
Proven success building and deploying AI/ML or data-intensive applications in production.
Deep full-stack development skills (Python, Node.js/Go, React/Vue) and DevOps experience (Docker, K8s, CI/CD).
Expertisein building data pipelines and integrating with enterprise systems (REST, Python, SQL, GraphQL, Webhooks etc).
Solid understandingof LLMs, Prompt engineering/tuning, VectorDBs (AstraDB, Pinecone, Weaviateetc), RAG pipelines (LlamaIndex, Haystack) and Agent/Workflow Orchestration (LangChain, LangGraph, CrewAI)
Knowledge of SLM Finetuning and Distillation is bigadvantage.
Experience and knowledge of Agentic development platforms and experience building and deliveryenterprise agentic solutions is a huge advantage.
Ability to translate ambiguous customer needs into actionable engineering plans.
Strong leadership, mentoring, and project ownership abilities.
Excellent communication and collaboration across technical and business stakeholders.
Location preference:
UK - LondonUniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify-and humanize-every enterprise experience, please visit www.uniphore.com.