Lead Technical Global Field Operations (Portuguese language)
What success looks like in this role:
• Ensures the highest level of support for escalated client and/or Field Services inquiries.- Manages and tracks dedicated engineer utilization.
- Resolves difficult and often unique client and/or Field Services questions and complaints.
- Reviews Field Engineer ticket assignments and scheduling.
- Serves as liaison between clients, various departmental stakeholders and leadership.
- Ensures that appropriate records, required reports and related administrative functions are accurate and up to date.
- Works with leadership to understand trends and perform root cause analysis of recurring issues and systemic problems.
- Defines and leads the implementation of Global Field Operations centralized / standardized process improvement initiatives through established change control processes.
• May assist in training new Global Field Operations team members and provide ongoing support and guidance to existing team members.
You will be successful in this role if you have:
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 4-6 years’ experience in area of responsibility
Should possess native or near-native proficiency in Brazilian Portuguese.
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