Operations & Maintenance Head India

ABOUT UNIVERS

Univers combines global operating scale, deep industrial intelligence, and recognition from the institutions shaping energy, technology, and sustainability. The platforms built for the last decade were designed to monitor.

Univers was built to act - not just report.

Univers operates at global scale:

• 1,070 GW+ Energy assets under AI management
• 450M+ Connected sensors and devices
• 800+ Enterprise customers
• Leader Gartner Magic Quadrant Leader

ROLE OVERVIEW / THE OPPORTUNITY

The Operations & Maintenance Manager is responsible for leading the end-to-end support, maintenance, reliability, cybersecurity, and continuous improvement of EMS, SCADA, PPC and software solutions deployed across renewable energy plants, substations and utility systems.

RESPONSIBILITIES / WHAT YOU WILL DO

• Lead O&M activities for EMS, SCADA and PPC systems.
• Ensure 24x7 support and SLA compliance.
• Drive incident, problem and change management.
• Lead troubleshooting and root-cause analysis activities.
• Manage software upgrades, hotfixes and patch deployments.
• Oversee customer support, escalations and service reviews.
• Ensure compliance with grid codes and cybersecurity standards.
• Coordinate with Product Management, R&D and Delivery teams.
• Manage budgets, contracts and service performance.
• In front of customers, represent Univers’ post-delivery support, participate in client-facing discussions to understand client concerns or requirements.
• Internally, speak with customer’s voices, follow up and coordinate with internal parties to address client concerns or requirements.
• Maintaining a professional demeanor with clients and colleagues.
• Drive client and internal meetings, provide timely report according to operations metrices.
• Handle external venders / partners to get the jobs done.

REQUIREMENTS / WHAT WE ARE LOOKING FOR

Qualifications

• Bachelor’s degree in Electrical, Electronics, Instrumentation, Industrial Automation or related discipline.
• Master’s degree in the related field preferred.

Experience

• 12+ years in power systems, SCADA, EMS, PPC, renewable energy, industrial automation or utility operations with at least 5 years in leadership roles.

Technical Skills

• EMS Platforms
• SCADA Systems
• Power Plant Controller (PPC)
• IEC 61850
• IEC 60870-5-101/104
• Modbus TCP/RTU
• OPC UA
• DNP3
• Linux and Windows Servers
• Databases
• Cybersecurity
• Cloud and Virtualization Technologies

WHAT SUCCESS LOOKS LIKE

KPIs

• System Availability >99.5%
• SLA Compliance
• MTTR Reduction
• Customer Satisfaction
• Incident Closure Rate
• Cybersecurity Compliance
• Successful Upgrade Deployments