L2 AWS DevOps & BAU Operations Support Engineer

UST · IT Consulting & Digital Transformation · IT Outsourcing & Dedicated Teams · On-call duty · 1 hour ago
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Location
In office (Chennai)
Seniority
Middle · 4+ years exp

Confirmed on the employer's own hiring board on Nov 12, 2026. First seen by Alion on Nov 2, 2026. UST scores B on the Alion truth index.

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UST

UST is an American IT services and digital transformation company headquartered in Aliso Viejo, California. Founded in 1999 by Stephen Ross as UST Global, it provides software engineering, cloud and infrastructure services, cybersecurity, data and AI, and business process services to large enterprises in healthcare, retail, banking and other industries. It employs about 30,000 people, with large delivery centres in Thiruvananthapuram, Kochi, Bengaluru, Chennai and Hyderabad.
ust.com · HQ: Aliso Viejo, United States · IT Outsourcing & Dedicated Teams · IT Consulting & Digital Transformation · 5000+ employees · Est. 1999
Tech stack of UST

We are seeking an experienced L2 AWS DevOps & BAU Support Engineer with a minimum of 4 years of relevant experience to support cloud infrastructure, DevOps activities, and day-to-day BAU operations. The role focuses on maintaining reliable AWS environments, supporting deployment activities, resolving technical incidents, and ensuring smooth production operations.

Key Responsibilities

  • Provide L2 AWS DevOps support, investigating and resolving infrastructure and deployment-related incidents within agreed SLAs.
  • Perform BAU operations, including daily health checks, incident triage, service requests, routine maintenance, and production support.
  • Monitor cloud infrastructure health, capacity, availability, and security.
  • Troubleshoot infrastructure, Linux server, network connectivity, access, deployment, and performance issues.
  • Support and maintain deployment pipelines and troubleshoot build and deployment failures.
  • Support releases, rollbacks, and production deployment activities.
  • Automate routine operational activities and improve support efficiency.
  • Perform approved patching, configuration changes, and infrastructure updates.
  • Monitor backup activities and perform restoration checks according to operational procedures.
  • Manage incidents, problems, and changes in line with established support processes.
  • Contribute to root cause analysis and corrective actions to reduce recurring incidents.
  • Escalate complex issues to L3 teams with clear diagnostic information.
  • Maintain operational runbooks, knowledge articles, configuration records, and support handover documentation.
  • Coordinate with application, infrastructure, security, and development teams to resolve production issues.
  • Participate in on-call or out-of-hours support as required.
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