Senior Incident Manager

Senior Incident Manager

The Role

We are seeking a highly motivated Senior Incident Manager to manage and support enterprise data platforms, ticket operations, and compliance initiatives. This role requires strong experience in incident management, data quality, infrastructure support, and cross-functional collaboration, ensuring high system reliability, data integrity, and operational excellence.

What You’ll Do

·Ticket Management & Operations

··Manage and resolve RITM, SNOW, across multiple platforms and towers including through Jira.

··Perform timely follow-ups and coordination with cross-functional teams to ensure SLA adherence and prompt resolution of incidents.

·Execute data corrections (data fixes) and proactively identify other impacted entities to prevent recurrence.

·Handle urgent and emergency production issues with end-to-end ownership, documentation, and resolution

·Lead and contribute to Root Cause Analysis efforts to identify systemic issues and implement long-term preventive actions.

·Ensure process compliance and maintain accurate documentation of incidents and resolutions.

·Java API analysis for reported issues and working towards closure.

·Privacy & Compliance – Data Perspective

·Triage and analyze privacy incidents and compliance issues related to data.

·Identify root causes involving data exposure, integrity issues, or misuse.

·Perform data remediation and implement preventive controls to ensure compliance with organizational and regulatory standards.

·Collaborate with governance and compliance teams to uphold data protection policies and audit requirements.

·Infrastructure & Platform Activities

··Support infrastructure migrations, platform upgrades, and system enhancements (e.g., Apache NiFi AMI upgrades).

·Coordinate server decommissioning and infrastructure change activities.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

·Bachelor’s degree in Computer Science, Information Technology, or related field.

·5+ years of experience in data operations, production support, or platform engineering.

·Strong experience with:

oJava , Python, SQL, APIs , Pyspark, ServiceNow , Jira, and ticketing workflows, Bitbucket

oData platforms and pipelines (NiFi preferred)

oDatabases: RDS, PostgreSQL, DocumentDB, Snowflake

oStreaming platforms: Kafka

·Familiarity with monitoring tools such as Datadog.

·Experience with incident management, RCA, and SLA-driven environments.

·Knowledge of data privacy and compliance requirements.

·Preferred Skills:

·Experience in cloud platforms (AWS/Azure), EMR, AWS Glue

··Understanding of DevOps/SRE practices.

··Strong analytical and troubleshooting skills.

·Ability to work in a fast-paced, multi-team environment.

·Excellent communication and stakeholder management skills.

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Virginia

Compensation Range: $83,000-$125,000

Who We Are

Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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