Customer Experience Manager

Position Summary

Elevate Beyond Service

Join Valiram as a Customer Experience Manager and own the moment. Lead the sales floor and customer experience while developing a high-performing team to deliver exceptional selling results.

You’ll play a key role in driving sales growth, developing talent and maintaining high standards across the store, while building a rewarding career in luxury retail.

What We Offer

• Competitive salary
• Staff discounts across 200+ brands
• Medical, dental, optical and mental wellbeing benefits*
• Access to fully sponsored sports and social activities
• Unique career pathways
• Uniform allowance*

*Terms & Conditions Apply

Career Development

Customer Experience Manager → Store Manager → Senior Store Manager → Multi-Store Manager / Area Store Manager → And beyond!

Key Responsibilities

• Lead the sales floor and drive store results through the selling team.
• Develop and execute sales strategies to drive top-line growth.
• Lead, coach and develop leaders and associates to achieve selling results.
• Build strong product knowledge and high-performance selling behaviours across the team.
• Manage day-to-day store priorities while delivering a memorable customer experience.
• Support talent management including recruitment, onboarding, development and performance management.
• Maintain strong merchandise presentation standards across the sales floor.

Key Requirements

• Minimum 5 years of experience in a retail managerial role.
• Proven ability to lead and develop high-performing sales teams.
• Strong communication, delegation and people management skills.
• Strong business acumen with strategic and analytical thinking.
• Excellent organisational skills with the ability to manage competing priorities.
• Proficient in MS Office and email.

Register your interest with us now!