IT Helpdesk Support Specialist

Join our team as an IT Helpdesk Support Specialist, where you will be the first point of contact for our employees, providing exceptional technical support and ensuring a smooth IT environment. Your responsibilities will include troubleshooting hardware and software issues, managing user accounts, and supporting critical applications. You will also be responsible for onboarding and offboarding employees, managing IT procurement, and documenting technical solutions. The ideal candidate will have experience in a Helpdesk or IT support role, strong communication skills, and proficiency in Windows and macOS operating systems.

Missions

• Provide timely and effective technical support to end-users via tickets, email, and in-person while addressing hardware, software, and network issues.
• Manage user accounts and access permissions using JumpCloud, and user email and groups using Google WorkSpace.
• Support and maintain Atlassian suite applications (e.g., Jira, Confluence), Slack, and other company-wide applications.

Profil recherché

- Familiarity with JumpCloud and Google WorkSpace for user management

- Ability to work independently and as part of a team

- Experience with Atlassian suite applications (Jira, Confluence)

- Strong communication and interpersonal skills

- Excellent problem-solving and analytical skills

- Experience with troubleshooting hardware and software issues

- Proficiency in providing support for Slack

- Strong knowledge of Windows and macOS operating systems

- Proven experience in a Helpdesk or IT support role

- Knowledge of Zoom Rooms and video conferencing systems

- Ability to prioritize and manage multiple tasks effectively

- Experience with IT procurement processes is a plus

- Excellent organizational and time-management skills