Systems Support Specialist
Confirmed on the employer's own hiring board on Nov 9, 2026. First seen by Alion on Sep 28, 2026.
Your contribution:
Under the supervision and collaboration of the Vice President, IT and Innovation:
You will perform the following main functions (examples):
Perform tasks related to external customer support for software supported by the company.
Work in collaboration with other members of the IT team on various projects, as required.
Ensure a high level of service to external customers by respecting the priorities and service level agreements in place. Occasionally support internal customers.
Analyze and solve customer problems and carry out appropriate follow-ups.
Participate, as required, in the installation of computer systems (coordination with other departments, sales outlets, etc.).
Ensure the installation of updates on our systems used by the stores.
Develop and implement procedures for internal and external customers in order to:
Educate them in the proper use of the computer system.
Reduce the number of calls to IT systems.
Supported software: Point of sale, inventory control, order management, purchasing, etc. (Costar, Eagle POS, Eagle Compass (BI), NexPart, Vision, etc.).
Hardware and peripherals: Local network environment, Windows, client/server, Linux and others.
Do you have what it takes to rise to the challenge?
Required qualifications:
DCS in computer science.
Experience or knowledge of the above-mentioned supported software is an asset.
Since our operations are located across Canada, you'll be required to use English on a daily basis, both orally and in writing.
Required skills:
Strong functional analysis and data interpretation skills.
Rigorous, well-organized, resourceful and self-taught.
Great adaptability.
Willingness to learn new computer languages and tools.
Ability to work as part of a team.
Location and working environment:
The workplace is located at the Montreal head office (4840, boul. des Grandes Prairies) in the Saint-Léonard borough.
Free parking is available on site.
The site is accessible by bus from Viau metro station and by AMT train (Mascouche line) - 1.4 km from Saint-Michel - Montréal Nord station.