Consultant Supply Chain

When you join Verizon

You want more out of a career. A place to share your ideas freely - even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you’ll be doing...

We are seeking an ambitious, forward-thinking Supply Chain Consultant to manage pre-order/back-order strategies/execution, KPI performance metrics, Analytics, NPI planning and operational reporting across our Forward Device Operations Distribution Network.

In this role, you will go beyond daily execution-actively challenging legacy processes, identifying operational bottlenecks, and embedding AI-driven solutions to automate workflows and elevate performance. You will serve as a key operational bridge between Verizon leadership and 3PL warehouse management, ensuring agile, high-performing distribution operations. You will also initiate and lead improvement projects to close gaps in processes and improve upon areas of opportunity.

Process Optimization & AI Transformation:

• Auditing legacy operational workflows to identify manual touchpoints, proposing and implementing automated, simplified processes.
• Leveraging modern AI tools, automation platforms, and advanced analytics to streamline daily reporting, improve forecasting accuracy, and eliminate repetitive tasks.
• Leading process improvement projects focused on Back Order planning, optimization and streamlining efficiencies.

Pre-Order & Back-Order Management:

• Owning the back-order strategy by analyzing on-hand vs. inbound inventory to establish and optimize order drop schedules.
• Monitoring and managing 3PL order traps and SKU holds, resolving hold conditions proactively to minimize customer misses.
• Partnering daily with on-site Distribution Center managers to align on order drops, ad-hoc releases, launch readiness, and non-BAU volume shifts.

Reporting, KPIs & Operational Analytics:

• Overseeing operational reporting, KPI metrics (3PL contractual compliance, missed orders, SLA tracking), and invoicing/forecasting analyses.
• Performing root-cause and trend analysis on missed orders and order volume spikes, providing actionable insights to senior leadership.
• Automating data extraction from SAP and inventory databases to shift team bandwidth from manual report generation to proactive analytics.
• Vendor compliance reporting and analysis to drive improvements where needed.

Cross-Functional Alignment & Escalation:

• Collaborating with cross-functional stakeholders (Planning, Sourcing, Logistics, 3PL Partners) to drive issue resolution and smooth device launches.
• Acting as the key operational contact for warehouse escalations.
• Developing and maintaining supplier relationships to facilitate regularly scheduled meetings to discuss improvements and performance.

What we’re looking for…

You’ll need to have:

• Bachelor’s degree or six or more years of work experience.
• Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in SAP (MM/SD modules preferred) for inventory tracking, order management, and reporting.
• Experience with AI tools & Workflow Automation to modernize traditional workflows.
• Advanced Excel / Google Sheets capabilities (data modeling, macros, complex queries).

Even better if you have one or more of the following:

• Strong continuous improvement mindset with a track record of challenging existing processes and driving measurable efficiency gains.
• Excellent communication skills with the ability to influence cross-functional teams and external 3PL vendors.
• Bachelor’s degree in Supply Chain Management, Logistics, Operations, Data Analytics, or a related business field.
• 3PL vendor management or Warehouse Management System (WMS) operational experience.
• Experience in high-volume consumer technology, device launching, or retail fulfillment environments.
• SAP Certification or Lean Six Sigma / Process Improvement Certification.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.