Customer Support Associate

Job Description

We are looking for a skilled and proactive Customer Support Agent to join our support team. The ideal candidate will play a key role in assisting customers, handling inquiries, and ensuring a smooth customer experience. This is a great opportunity for an individual with a passion for customer service and a strong interest in the fintech industry.

Responsibilities

• Manage customer inquiries and ensure accurate and timely responses across multiple channels, including Live Chat, WhatsApp, and email in both – Arabic and English languages.

• Communicate effectively to provide clear, professional, and solution-oriented support.

• Handle and resolve complex issues and complaints, ensuring a high level of customer satisfaction.

• Collaborate with internal teams to streamline support processes and enhance service quality.

• Work closely with the 2nd level support team to escalate and resolve more technical or complex issues efficiently.

• Maintain accurate and detailed records of customer interactions to ensure consistency and quality in support services.

Benefits

• Competitive basic salary

• Proper rest time and sick leaves

• Night shift allowance

• Funding for gym memberships, fostering a healthy work-life balance

Requirements

Requirements

• Minimum 1 year of experience in customer support within a Forex brokerage.

• Proficient understanding of Forex markets and knowledge of Forex trading platforms.

• Experience with CRM systems, Confluence, Jira.

• Fluent in Arabic and English (both written and spoken).

• Readiness to work different shifts, including night shifts.