Associate Engineer- Technology

Virtusa Corporation • Information Technology • Software • On-call duty • Python • Java • SQL • 8 hours ago
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Salary
≈ $5.5k – $13k per year (Estimated)
Location
In office (Chennai)
Seniority
Junior · 1+ year exp
Employment
Full-Time

First seen by Alion on Oct 27, 2026.

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Virtusa Corporation

Virtusa (Virtusa Corporation) is a global digital engineering and information technology services company that provides digital transformation, IT consulting, cloud modernization, and systems integration solutions. Headquartered in Southborough, Massachusetts, the firm operates delivery centers and regional hubs across North America, Europe, and the Asia-Pacific region - with major operational bases in India and Sri Lanka. Founded in 1996, it serves Global 2000 enterprises across sectors such as banking and financial services, healthcare, life sciences, telecommunications, insurance, and retail, utilizing an engineering-led approach to optimize core platforms, deploy AI-driven capabilities, and accelerate business operations.
virtusa.com • HQ: Southborough, United States • Software • Information Technology • Enterprise Apps Implementation Partners • IT Consulting & Digital Transformation • Custom Software Development • 501-1000 employees • Est. 1996
Tech stack of Virtusa Corporation
Backed by CRV
Job Title: L1 Production Support

Location: Chennai

About The Role

We are seeking fresh graduates to join our L1 Production Support team, where you will play a critical role in ensuring the stability and performance of enterprise applications and infrastructure. This is a great opportunity to build a strong foundation in IT operations and support.

Key Responsibilities

  • Monitoring: Continuously monitor application and infrastructure health using tools like Nagios, Grafana, Splunk, or custom dashboards.
  • Incident Management: Acknowledge, log, and categorize incidents; perform initial triage and resolution for known issues.
  • Alert Handling: Respond to system alerts and take predefined actions or escalate as necessary.
  • Job Monitoring: Monitor and manage scheduled jobs and ensure successful completion.
  • Ticket Management: Create, update, and close tickets in ITSM tools (e.g., ServiceNow, Remedy).
  • Communication: Provide timely updates to stakeholders and escalate critical issues to L2/L3 teams.
  • Documentation: Maintain runbooks, SOPs, and incident logs for knowledge sharing and audit purposes.
  • Shift Operations: Work in rotational shifts (24x7 support model) including weekends and holidays.

Required Skills

  • Strong foundational knowledge in any one primary technical skill (e.g., Java, Python, SQL, Linux, Networking, etc.).
  • Good analytical and problem-solving abilities.
  • Basic understanding of ITIL concepts and production support workflows is a plus.
  • Excellent communication and interpersonal skills.
  • Willingness to work in rotational shifts, including weekends and holidays.
  • Willingness to learn and adapt in a fast-paced environment.
  • Ability to work in a team and follow standard operating procedures.

Eligibility Criteria

  • Education: Bachelor's degree in Computer Science, IT, Electronics, or related field.
  • Experience: 1–3 Years.
  • Location Preference: Open to working from Chennai or Hyderabad.
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