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Salary
≈ $16k – $39k per year (Estimated)
Location
In office (Chennai)
Experience
10+ years exp
Employment
Full-Time

First seen by Alion on Oct 13, 2026.

Overview
Company
Impact
Profile match
Virtusa (Virtusa Corporation) is a global digital engineering and information technology services company that provides digital transformation, IT consulting, cloud modernization, and systems integration solutions. Headquartered in Southborough, Massachusetts, the firm operates delivery centers and regional hubs across North America, Europe, and the Asia-Pacific region - with major operational bases in India and Sri Lanka. Founded in 1996, it serves Global 2000 enterprises across sectors such as banking and financial services, healthcare, life sciences, telecommunications, insurance, and retail, utilizing an engineering-led approach to optimize core platforms, deploy AI-driven capabilities, and accelerate business operations.
Backed by CRV
Job Requirements

The Role and Core Accountabilities:

  • Support IT Infrastructure & Operations through service governance, scorecards, KPI/KRA tracking, dashboards, management reviews and continuous improvement. Partner with leadership, service owners, vendors and PMO

Mandatory Skills

  • Drive IT Infrastructure & Operations governance, review forums, performance tracking and action follow-up.
  • Manage scorecards, KPI/KRA, service health, SLA, delivery performance, risks, compliance and improvement opportunities.
  • Strong hands-on ServiceNow and Power BI, including dashboard creation, Power Query, data visualization, metric reporting and executive storytelling.
  • Advanced SQL: complex queries, joins, aggregations, subqueries, data extraction, manipulation and validation.
  • ETL, data warehousing, staging and dimensional architecture knowledge.
  • Strong data modelling: star/snowflake, normalization and fact/dimension relationships.
  • Advanced DAX: custom measures, calculated columns and analytical expressions.
  • Power BI workspace lifecycle, deployment pipelines, RLS/OLS security and governance controls.
  • Analyze incidents, SLAs, backlog, productivity, compliance and trends for actionable insights
  • Prepare executive presentations, governance packs, service review packs, scorecards and business review documents.
  • Working knowledge of Agile and Jira for demand, backlog, workflow and reporting.
  • Strong requirements gathering, process mapping, documentation, analytical and stakeholder management skills.
  • Drive reporting automation, data quality, standardization, service visibility.

Mandatory Experience

  • Minimum 10 years overall experience in Business Analysis, IT Operations, Service Governance, PMO/Governance Reporting or related roles.
  • Strong IT Infrastructure & Operations experience across service desk, network, server, cloud, database, storage and backup.
  • Proven experience with scorecards, KPI/KRA frameworks, governance dashboards and leadership reporting.
  • Strong ITIL/ITSM knowledge covering incident, problem, change, request, SLA and service performance management.
  • Strong expertise in Power BI, SQL, DAX, ServiceNow, Excel, PowerPoint and Jira.

Preferred SKills

  • Exposure to AI-enabled analytics, report automation, data insights and Copilot/ChatGPT for DAX/SQL and reporting efficiency.
  • Ability to structure ambiguous business problems into analytical questions, validate data and present trends/improvement opportunities to senior stakeholders.

Work Experience

10-15Years
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