ServiceNow Architect

We are currently looking for highly motivated professionals to join our team in Sofia as ServiceNow Architects.

Responsibilities:

• Work as part of a team for delivering client projects within a formal methodology framework.
• Work along with а customer and a team of analysts to define and document client requirements.
• Installation, customization and configuration of IT Service Management or Business process applications following industry best practices.
• Development of new applications and modules according to customer requirements.
• Implementation of integration with other applications and third-party systems.
• Maintain and troubleshoot the delivered solutions.
• Producing documentation which describes the scope, features, design, and implementation of the technical solution, including deployment and administration guides. 
• Advise clients about best practices and particular approaches to solve specific problems in his/her areas of expertise.

Requirements:

• 
5+ years of experience with ServiceNow implementation.
• Hands-on experience with ServiceNow Sales Order Management (SOM) and service2pay solutions.
• Experience with implementation and integration of CRM and/or ERP systems.
• User experience or knowledge in configuration and administration of Service Management platforms (e.g. BMC Remedy / Helix ITSM, HP/Micro Focus SM, Zendesk, SolarWinds Service Desk, Cherwell, etc.)
• Relational Database Management Systems knowledge – Microsoft SQL, Oracle or other. 
Knowledge of Web Services (SOAP, REST), XML and JSON.
• Understanding of HTML, CSS and JavaScript, Angular JS.
• Familiarity with ITIL best practices and project delivery methodologies (Agile or Waterfall)   
• BSc or MSc in IT, Business, or equivalent professional experience. 
• Excellent communication skills and ability to work in a team.
• An analytical mindset and critical thinking.
 

What we offer:

• A welcoming and inclusive environment
• Excellent remuneration and benefits
• Access to cutting-edge technologies
• Health-conscious and active life style culture
• Extensive learning opportunities, certification programs and career development