System Engineer (Platform Infrastructure)

Our System Engineers (Platform Infrastructure) ensure that the Vista Cloud and VMS offering maintains the highest levels of service, security and availability for our customers. Utilizing internal systems to build, monitor, and alleviate issues in our hosted cloud environments, you will ensure seamless operational and security efficiencies, helping to establish a mature and effective security posture across Vista’s services.

About the role

Operational Support

• Understand current scales of Containers, VM Scale Sets, VMs, DB Pools, App Services and DB’s - resizing and re-scaling as necessary
• Delete unused assets (e.g. Web & Call Centre Base Images) and alter IaC templates to make such assets optionally configurable
• Continue the weekly scaling of environments as necessary
• Monitor and manage orphaned Azure resources

Service and Security Operations Management

• Shape and implement systems, processes, and methodologies to ensure effective and timely monitoring of Vista’s services
• Take ownership of, and lead the response to, suspected and confirmed security incidents - feed all findings back into system design as a cycle of continuous improvement
• Proactively assist in the delivery of high-quality security outcomes for Vista’s global operations, including conducting regular reviews of our security posture

Product and Technical Support

• Remain current on all aspects of Vista Cloud technology, deployment, and operational processes
• Train internal support teams and act as the escalation point for queries related to security events, providing a resolution path for issues, whether hands-on assistance or simply direction on how to approach issue resolution
• Provide technical advice and assistance for staff across Vista on security incidents as needed
• Conduct regular reviews of work quality and throughput with the Head of Cloud Operations and other Managers (NZ and overseas), and drill down into the analysis of any problems where required to ensure consistency of approach and that standards are being maintained
• Provide advice to the Development Team on possible security remediations to software problems found by vulnerability tools
• Pro-actively work on increasing security scores and manage internal systems regarding security state / posture and maturity

Additional Responsibilities

• Assist the Project Management Office (PMO) with Statement of Work (SoW) scoping and technical reviews and provide security advice to implementation teams
• Utilize appropriate tools to log requests with the services team
• Create material for monthly reports regarding Security state/ posture and maturity

Requirements

About you

• Relevant tertiary degree in business or technology (preferred)
• Azure or AWS Certification
• Strong Server Administrator Experience MCSE / MCSA
• Strong understanding of Active Directory, Domains, DNS, DHCP
• Strong understating of IP / networking and enterprise architecture
• Strong understanding of firewalling, Security, and compliance related elements
• Knowledge of DevOps / Repo, deployment pipelines, and approval processes for IaC (infrastructure as code)
• Willingness to learn and grow within the IaC and security space
• Understanding of compliance requirements
• Strong problem solving and analytical skills
• Experience with software design processes
• Commitment to excellent client service, including the ability to develop and maintain positive working relationships with staff and customers

This is a hybrid role with a home and office-based split, requiring regular (2 days per week) attendance in the Cape Town office.

We are currently only considering applicants with an existing right to work in South Africa, without the need for employer sponsorship, for this position.

About Vista

Vista Group is the global leader in providing technology solutions to the international film industry. With brands including Vista, Veezi, Movio, Numero, Maccs, Flicks and Powster, our expertise covers cinema management software; loyalty, moviegoer engagement and marketing; film distribution software; box office reporting; creative studio solutions; and movie, cinema and streaming content discovery.

With more than 700 crew based across six main offices, in New Zealand (Auckland headquarters), the USA, the UK, South Africa, the Netherlands, and Mexico, our people are our most important asset. Across the group brands our teams provide market-leading services to clients in more than 100 countries.

We are proud of our diversity and have placed a high priority on being an inclusive workplace that is reflective of our clients and communities. It is important to us to foster an environment that empowers people to realise their full potential. We aim to do ‘good things with good people’ and we’re proud to say that more than two decades on that’s exactly what we do every single day.

Shared Standards

Our Shared Standards act as a compass for how we work together and reflect the behaviours we value at Vista Group. The way in which each member of our crew embodies these Shared Standards is an indicator for performance and success, as it aligns with our vision and strategy.

One Crew

• We're a diverse team, in different places and functions, and we're at our best when we connect, help and collaborate

Shine a Light

• We communicate openly, we explain the why, and we ask when we don't understand. We don't leave people in the dark

Make it Happen

• We make good things happen as people and as teams through our focus on delivery

Chase Great

• We challenge ourselves and each other to keep improving

Benefits

You will be supported to continually learn and improve your tech skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.

We have a range of benefits that include:

• Rest & Relax Fridays - Finish at lunch time on Friday but get paid for the full day
• Annual volunteer day
• Defined Contribution Company Pension Scheme
• Medical Insurance / Medical Aid (after qualifying period)
• Employee Assistance Programme Service
• Paid Sick leave
• 5 days bereavement leave per year
• On-Site Breakfast Bar

If you enjoy a challenge and working in a dynamic and collaborative team, you’ll love working at Vista.

We value inclusivity celebrate diversity and are committed to offering equal opportunity to our staff and candidates - regardless of gender, age, race, ethnicity, marital status, disability, sex, sexual orientation, religious, ethical beliefs or political opinion. This commitment is reflected in all our employment policies and procedures.