ETRM Application Support Analyst

Vitol is an energy and commodities company with revenues of $331 billion in 2024; its primary business is the trading and distribution of energy products globally - it trades over seven million barrels per day of crude oil and products and, at any time, has 250 ships transporting its cargoes.

Vitol’s clients include national oil companies, multinationals, leading industrial companies and utilities. Founded in Rotterdam in 1966, today Vitol serves clients from some 40 offices worldwide and is invested in energy assets globally including 24mM3 of storage, 850kbpd of refining capacity, and 10,000 service stations. To date, we have committed over $2.5 billion of capital to renewable projects and are identifying and developing low-carbon opportunities around the world.

The role

Provide functional support for our in-house commodity trading and risk management applications, with a particular focus on back-office processes. Working closely with business users and technology teams, you will resolve day-to-day issues, improve workflows and help deliver reliable application enhancements.

Main responsibilities

• Support worldwide users in their daily activities, particularly invoicing, settlements, reconciliations, physical trade execution and interfaces with finance and accounting systems.
• Take ownership of support requests from initial investigation through to resolution, ensuring clear communication with users and effective coordination with development and other technology teams.
• Investigate application and data issues, understand their business impact and help identify root causes and prevent recurring incidents.
• Understand and challenge enhancement requests, translate business needs into clear functional requirements and work with developers to deliver appropriate solutions.
• Test fixes and enhancements, coordinate user acceptance testing and support releases.
• Train new and existing users and maintain practical support documentation and user guides.
• Monitor business-critical jobs and interfaces, investigate failures and coordinate resolution with development, database and infrastructure teams.

• At least three years’ relevant experience in commodity back office, physical operations or CTRM/ETRM functional support, with hands-on use of trading applications.
• Strong understanding of the physical commodity trade lifecycle, with particular experience in invoicing, settlements, reconciliations, treasury, credit workflows.
• Strong analytical and problem-solving skills, with the ability to connect application behaviour to business processes.
• Excellent communication skills and the ability to work effectively with both business users and technical teams.
• Working knowledge of SQL for data investigation; experience with Oracle databases or scripting would be an advantage.
• Experience in incident management, requirements gathering, testing or application change management would be beneficial.
• Bachelor’s degree in a relevant discipline, or equivalent practical experience.

• Team player
• Self-motivated with the ability to prioritize tasks
• Able to work in a high pressure on-call environment with changing priorities
• Proactive and customer focused “make it work” mentality
• Highly responsive, energetic and enthusiastic
• Resourceful and able to think creatively and adapt