Customer Support Executive

We are looking for a Customer Support Executive, with relevant and exceptional skills in administration and customer service, to join our Internal Sales team.

Full time, perm role. Mon - Fri, 40 hours per week.

8am-5pm with 1 hour unpaid lunch break each day.

Salary is £28,000 - £30,000 (depending on experience) with the opportunity to earn up to 25% OTE commission

VJ Technology is a leading distributor of fixings, construction, fasteners and building consumables to the construction and infrastructure sector. We are passionate about innovation and excellence which is strongly supported by our values and in our world, customer service isn't just a department, it's a way of life.

Job Summary:

We are seeking a Customer Support Executive to join our team. As a Customer Support Executive, you will perform a variety of sales-related tasks, both customer facing and supporting the wider team in order to improve our overall customer experience. This role will be office-based.

Duties:

· Manage straight to order accounts to increase sales team capacity

· High availability and CAR

· Responsible for batch cleansing and management

· Completion of direct sales administration (quotes and orders)

· Support purchasing with stock Cleanses.

· Support regarding IT Systems and Change Management

· Additional support as cover for absence.

· Processing orders

· Responsible for error logs and forms

· Responsible for booking in forms which includes customer sites for coordinating deliveries

· Dealing with Inbound phone calls and passing through the account owner or managing the call where appropriate; for example but not limited to, updating the customer on the status or whereabouts of an order.

· In control of batch management ensuring orders are processed through the different various stages and departments in line with the customer’s needs.

Qualifications:

- GCSE in Maths and English with grades A* - C

- Strong communication skills with the ability to effectively communicate via telephone and e-mails

- Excellent phone etiquette and active listening skills

- Proficient in data entry and computer navigation

- Ability to multitask and prioritize tasks in a fast-paced environment

- Strong problem-solving skills with the ability to think critically and find creative solutions

- Experience of working in a quality-driven and customer-focused environment e is preferred

If you are a motivated individual who enjoys day-to-day variety, and has excellent communication and team-working and administration skills, we would love to hear from you.