Deputy General Manager_IBM,DB2,Informix

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Application Database Administrator specialising in DB2 and Informix to support critical database operations and maintain end-to-end service stability and availability. Based at SP Infocity, Pune, the role requires approximately 10 to 15 years of relevant application database support experience.

You will combine hands-on database administration with performance optimisation, automation, monitoring and observability, security, compliance and high-priority incident support. The role also contributes to Site Reliability Engineering practices, AI-driven optimisation initiatives, service governance and continual service improvement across CRM and end-to-end operations.

What you will do

• Administer and operationally support production DB2 and Informix databases, with exposure to Oracle and other relational database technologies.
• Analyse database and application performance bottlenecks, including scripts, code and user-generated queries.
• Perform SQL and database performance tuning to improve application and service performance.
• Support database upgrades and migrations, including integration with other RDBMS platforms.
• Manage database configuration, memory, storage and high-availability architectures.
• Perform backup and recovery activities and support DML operations.
• Work closely with application teams to maintain reliable database operations.
• Manage user access and contribute to security audits.
• Participate in auditing and SOX compliance activities.
• Provide on-call support for high-priority database incidents.
• Develop and maintain UNIX, shell and other scripts to automate BAU operational activities and improve system stability.
• Use monitoring and observability platforms such as Enterprise Manager, Grafana, Dynatrace, AppDynamics, Kibana, Splunk or Zabbix.
• Perform log analysis, alert tuning, dashboard development and proactive monitoring.
• Work with ticketing tools and established operational support processes.
• Apply SRE practices, proactive monitoring, reconciliation, automation and continual service improvement.
• Contribute to service governance and end-to-end service stability and availability.
• Support optimisation initiatives, including AI-driven improvements in CRM and end-to-end operations.

Who you are

• You have 10 to 15 years of relevant experience in application database administration and operational support.
• You have hands-on expertise in DB2 and Informix, with Oracle database knowledge also relevant.
• You have expertise in database and SQL performance tuning.
• You understand database architecture, including memory, storage, clustering and high-availability concepts.
• You have experience configuring, upgrading, migrating and operationally supporting databases.
• You have advanced UNIX knowledge and are proficient in shell scripting, with knowledge of at least one additional scripting language such as Perl.
• You understand proactive monitoring, automation, reconciliation and continual service improvement.
• you have experience with observability or monitoring tools such as Dynatrace, AppDynamics, Kibana, Splunk or Zabbix.
• You can analyse logs, tune alerts and use dashboards to proactively identify operational issues.
• You have analytical, communication, stakeholder-management and technical-leadership capabilities.
• You hold a bachelor’s degree or have equivalent relevant professional experience.
• ITIL certification is desirable.Telecom industry knowledge would be an advantage.

Not a Perfect Fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

Based on the scope described for this role, you will have the opportunity to:

• Work with business-critical DB2 and Informix database environments.
• Contribute to service stability, availability and continual operational improvement.
• Develop expertise across database optimisation, automation, observability and SRE practices.
• Collaborate closely with application and operations teams on critical production services.
• Contribute to AI-driven optimisation initiatives across CRM and end-to-end operations.

What skills you will learn

The responsibilities of the role provide opportunities to further develop skills in:

• Advanced DB2 and Informix database administration and optimisation.
• Database migration, upgrades, high availability, backup and recovery.
• SRE principles and service reliability practices.
• Monitoring and observability, including alert tuning, log analysis and dashboarding.
• UNIX and scripting-based operational automation.
• Security auditing and SOX compliance.
• Database performance diagnostics and SQL tuning.
• AI-driven approaches to operational optimisation.
• Service governance, stakeholder collaboration and continual service improvement.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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