Site Reliability Engineer-VOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

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About this role

We are seeking a Site Reliability Engineer to ensure the availability, reliability, and scalability of platforms and applications by combining software engineering with operational excellence. This role focuses on monitoring, automation, and proactive reliability engineering while working closely with development teams to design resilient systems and reduce manual operational effort.

What you’ll do

Monitor application and platform availability and reliability, ensuring agreed service levels are met.

Use software engineering practices to automate operational tasks and achieve low-touch or zero-touch operations.

Design and enhance system and software architectures to improve scalability, capacity, performance, and reliability.

Define, implement, promote, and monitor service level objectives (SLOs) and service level indicators (SLIs) in collaboration with product owners and development teams.

Write automation code for provisioning and operating infrastructure at scale.

Partner with development teams to ensure reliability and scalability are built into applications from the design stage.

Build and maintain CI/CD pipelines and automation for deploying applications into production environments.

Participate in an on-call rotation to support applications and infrastructure.

Investigate incidents, perform root cause analysis, and document post-incident reviews with remediation recommendations.

Document, share, and actively promote knowledge across teams and stakeholders.

Engage with internal and external stakeholders to communicate complex technical topics and support the adoption of improved technology solutions.

Who you are

Hold a Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, or a related discipline.

Have a minimum of 3 years’ professional experience in software engineering and/or IT support roles.

Demonstrate strong analytical thinking and structured problem-solving skills.

Are adaptable, open-minded, and comfortable working in environments with rapidly evolving technologies.

Have experience working within multicultural and geographically distributed teams.

Are able to navigate complex organisational environments and translate complexity into practical, simple solutions.

Bring hands-on experience with Google Cloud Platform and its managed services.

Have coding experience using languages such as Python, Java, JavaScript, or Scala.

Possess strong Linux and system administration skills.

Show solid understanding of networks, databases, DNS, proxies, security, and web application architectures.

Are familiar with SQL, relational databases, and NoSQL technologies such as MongoDB.

Have experience with containerisation and orchestration tools including Docker and Kubernetes.

Are comfortable working with infrastructure as code, CI/CD pipelines, monitoring tools, and version control systems.

Work in an agile environment and demonstrate a delivery-focused, customer-centred mindset with strong English communication skills.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

Hands-on exposure to modern cloud-based platforms and large-scale distributed systems.

The opportunity to influence reliability and automation practices across critical services.

Collaboration with diverse, global engineering teams in an agile environment.

A role that values innovation, continuous improvement, and customer satisfaction.

VOIS equal opportunity employer commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference

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