(USA) Director, Technology Operations

Position Summary...

The Director, Trends & Emerging Fraud Risk will lead the team responsible for identifying and responding to emerging fraud risks across Walmart’s digital ecosystem. This leader will use transaction data, fraud signals, and decision outcomes to identify changing patterns and translate insights into action. The role will advance Walmart from reactive response to proactive fraud prevention by strengthening monitoring capabilities, tools, and processes and driving improvements across decisioning, models, rules, and technology. The Director will partner across Fraud Strategy & Operations, CES, Product, Engineering, Data Science, Treasury, Compliance, Global Investigations, Ecommerce, Marketplace, and other business teams.

About the team: The Enterprise Fraud Strategy & Operations team safeguards Walmart by proactively identifying, preventing, and responding to fraud throughout the customer lifecycle. Collaborating across the organization, the team develops scalable fraud capabilities including identity verification, transaction decisioning, fraud technology, monitoring, and investigations. Focused on early risk detection and continuous enhancement of fraud decisioning, the team ensures a trusted experience for legitimate customers. This group combines expertise in program management, stakeholder engagement, financial oversight, and business operations to deliver effective solutions that protect both customers and the business.

What you'll do...

• Lead emerging fraud risk identification, monitoring transaction activity and fraud signals to detect new and evolving threats.
• Own fraud monitoring capabilities, tools, and governance, including performance metrics, thresholds, escalation protocols, and operational readiness.
• Turn data into action, translating fraud trends into rapid mitigation strategies, rules, controls, and longer-term improvements.
• Partner with Product and Engineering to shape technology roadmaps and scalable fraud capabilities.
• Measure and report effectiveness, providing clear visibility into fraud exposure, trends, and performance.
• Create feedback loops across fraud, technology, and business teams to continuously strengthen prevention.
• Lead and develop a high-performing analytical and operational team.

What you'll bring:

• Significant experience in fraud analytics, transaction monitoring, risk decisioning, fraud technology or operations, or related fields.
• Strong analytical expertise identifying patterns, anomalies, and emerging risks across complex datasets.
• Experience owning fraud monitoring or decisioning capabilities and partnering with technology teams to enhance tools and platforms.
• Ability to translate insights into fraud strategies, controls, and operational improvements.
• Knowledge of rules, models, signals, risk scoring, SQL, Python, and visualization tools.
• Experience establishing governance, performance metrics, monitoring standards, and escalation processes.
• Strong cross-functional influence, executive communication, and business judgment.
• Proven success building and developing high-performing teams.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Your Career Journey at Walmart:

At Walmart, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us as recruiters:

We’ll reach out via verified LinkedIn profiles or emails ending in "@walmart.com.” or “@samsclub.com”. All job opportunities and applications are hosted on our official careers site: http://careers.walmart.com. There is no cost or payment required to apply or be considered for a position.

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity. Thank you for exploring opportunities at Walmart!

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.Option 2: 8 years’ experience in project management, program management, program operations, or related area.

3 years’ supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

802 Respect Dr, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.