Lead IT Manager

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: - ( - )

Experience: 5+ yrs

Location: Bengaluru, Karnataka, India

We are looking for a strategic and technically proficient Lead IT Manager to oversee IT operations, infrastructure, enterprise systems, and technology service delivery. This role requires a strong combination of IT management, operational excellence, infrastructure oversight, cybersecurity, and team leadership to ensure reliable, secure, and scalable technology services across the organisation.

The ideal candidate will have experience managing IT environments, leading technical teams, improving service delivery, and aligning technology initiatives with business objectives. You will play a key role in strengthening IT governance, optimising operational performance, and driving continuous improvement across the technology landscape.

Requirements

Key Responsibilities

• Lead and manage day-to-day IT operations, ensuring the availability, reliability, and performance of enterprise technology systems.
• Develop and implement IT strategies, operational policies, governance frameworks, and technology roadmaps aligned with business priorities.
• Oversee IT infrastructure, including servers, networks, endpoints, cloud platforms, storage, and enterprise systems.
• Manage IT service delivery, technical support, incident management, problem management, and change management processes.
• Establish and monitor service-level agreements (SLAs), operational KPIs, system availability, and resolution timelines.
• Lead infrastructure upgrades, technology implementations, system migrations, and IT transformation initiatives.
• Strengthen cybersecurity, access management, data protection, backup procedures, disaster recovery, and business continuity planning.
• Manage IT budgets, procurement, software licensing, vendor relationships, and technology contracts.
• Identify opportunities to automate IT workflows, optimise infrastructure costs, and improve operational efficiency.
• Ensure compliance with applicable IT policies, security standards, audit requirements, and organisational controls.
• Lead, mentor, and develop IT support, infrastructure, and operations teams.
• Collaborate with business stakeholders to assess technology requirements and deliver effective IT solutions.
• Monitor system performance, investigate recurring incidents, and implement preventive measures.
• Maintain IT documentation, asset inventories, configuration records, and operational procedures.
• Drive continuous improvement through standardisation, monitoring, automation, and service management best practices.

What Makes You a Great Fit

• 5+ years of experience in IT management, IT operations, infrastructure management, or enterprise technology services.
• Strong understanding of IT service delivery, infrastructure administration, system availability, and operational management.
• Experience managing IT support teams, technical resources, vendors, and cross-functional stakeholders.
• Knowledge of networking, servers, operating systems, cloud infrastructure, endpoint management, and enterprise applications.
• Familiarity with IT service management frameworks such as ITIL, including incident, problem, and change management.
• Understanding of cybersecurity, identity and access management, backup and recovery, and business continuity.
• Experience with IT budgeting, procurement, vendor management, and service-level governance.
• Strong troubleshooting, analytical, decision-making, and project management skills.
• Excellent communication and stakeholder-management abilities.
• A proactive mindset with a focus on operational reliability, security, cost optimisation, and continuous improvement.
• A bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline is preferred.
• ITIL, cloud, cybersecurity, or project management certifications are an advantage.