DevOps Platform / Support Lead

Whize · Data Providers & Datasets · Marketing Analytics & Attribution · 1 day ago
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Salary
$140k – $167k per year
Location
Hybrid (France)
Seniority
Staff
Employment
Freelance

First seen by Alion on Nov 6, 2026.

Overview
Company
Impact
Profile match

Whize

Whize is a Dutch data product offering household segmentation for the Netherlands, giving companies local insight into consumers to sharpen their customer strategy. It is operated by Whooz, part of TDA Group. The company is based in Nieuwegein, Netherlands.
whize.nl · HQ: Nieuwegein, Netherlands · Marketing Analytics & Attribution · Data Providers & Datasets · 11-50 employees
Tech stack of Whize

Dans le cadre du développement et de l'exploitation d'une plateforme DevOps Groupe, nous recherchons un(e) DevOps Platform Support Lead pour assurer l'accompagnement des utilisateurs et le pilotage du support sur un environnement DevOps à grande échelle.

Missions

  • Assurer le support et le suivi des demandes utilisateurs.

  • Qualifier, prioriser et coordonner la résolution des incidents.

  • Accompagner les équipes dans l'utilisation des outils DevOps.

  • Participer à l'onboarding des nouveaux utilisateurs.

  • Maintenir la documentation, les FAQ et la base de connaissances.

  • Produire les reportings et suivre les indicateurs de qualité de service.

  • Contribuer à l'amélioration continue et à l'automatisation du support.

  • Collaborer avec les équipes Développement, Production, Sécurité et Product Owners.

Environnement technique

GitLab, Jenkins, Artifactory, OpenShift, ArgoCD, Fortify, ServiceNow, DevOps, DevSecOp

Profil recherché

  • Expérience en support applicatif ou support de plateformes DevOps.

  • Bonne connaissance des environnements CI/CD et DevSecOps.

  • Maîtrise d'au moins une partie des outils : GitLab, Jenkins, OpenShift, ArgoCD, Artifactory.

  • Expérience de la gestion des incidents et demandes via ServiceNow.

  • Excellent relationnel et sens du service.

  • Capacité à communiquer avec des interlocuteurs techniques et métiers.

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