IT Systems & Infrastructure Engineer

Wildlife Acoustics | Full-Time | Employee-Owned Company (ESOP)

Location

On-site -- Maynard, Massachusetts

Reports To

CIO

Employment Type

Full-time

Department

IT

Requirement

Must be legally authorized to work in the United States. Wildlife Acoustics is unable to sponsor or take over sponsorship of employment visas for this role.

About Wildlife Acoustics

Wildlife Acoustics is a leading provider of wildlife acoustic monitoring technology, developing innovative tools that help researchers, conservationists, and environmental professionals study and protect wildlife around the world.

We are proud to be an employee-owned company through an Employee Stock Ownership Plan (ESOP). We believe in building a workplace where employees can make meaningful contributions, share in the company's long-term success, and take pride in the work we do together.

Our technology supports important conservation efforts globally, and behind the scenes, our IT infrastructure plays a vital role in keeping our business connected, secure, and running smoothly.

About the Opportunity

We're looking for an experienced, versatile, and motivated IT Systems & Infrastructure Engineer to join our team and help manage, maintain, and improve our global IT environment.

This is a hands-on position with a broad range of responsibilities, including cloud infrastructure, Linux and Windows systems, networking, cybersecurity, business applications, software integrations, and employee IT support.

You'll work closely with our current IT leadership, gaining an in-depth understanding of our technology environment while progressively taking on greater responsibility for its operation, improvement, and long-term direction.

This position offers a unique opportunity for an experienced IT professional who enjoys technical challenges and is interested in growing into a leadership role with long-term ownership of the company's IT systems and infrastructure.

We're looking for someone who enjoys solving problems, values reliable and secure systems, and brings both technical expertise and a collaborative, service-oriented approach to their work.

What You'll Do

IT Infrastructure & Cloud Operations

• Maintain, monitor, and improve our AWS cloud infrastructure, Linux and Windows systems, networking, and related services.
• Troubleshoot technical issues, optimize system performance, and proactively identify opportunities to improve reliability and efficiency.
• Manage software installations, server updates, system configurations, backups, and disaster recovery procedures.
• Support Docker-based applications, deployment workflows, and infrastructure automation.
• Participate in planning, evaluating, and implementing new infrastructure technologies and services.
• Develop and maintain technical documentation, operating procedures, and system architecture information.
• Progressively assume ownership of infrastructure systems and projects as you become familiar with our environment.

Business Applications & Integrations

• Support the business systems that power our operations, including eCommerce, ERP, CRM, CMS, and associated databases.
• Administer and troubleshoot services such as NetSuite, Google Workspace, email, Zoom, Slack, Git, and other business applications.
• Work with internal teams to understand business needs, resolve technical issues, and improve application integrations.
• Maintain and enhance backend services, APIs, scripts, and automation tools.
• Collaborate with developers and business stakeholders to implement reliable and practical technical solutions.

Cybersecurity & Data Protection

• Help maintain a secure IT environment, protecting company systems, employee information, and customer data.
• Implement cybersecurity best practices, including patch management, system hardening, access controls, and vulnerability remediation.
• Monitor and investigate security concerns and participate in incident response activities.
• Maintain and improve security policies, backup strategies, recovery procedures, and business continuity plans.
• Identify potential risks and recommend improvements to strengthen our overall security posture.

Employee IT Support

• Provide friendly, knowledgeable technical assistance to employees throughout the organization.
• Troubleshoot computers, email, networking, VoIP phones, and desktop or cloud-based applications.
• Assist with employee onboarding and offboarding, user accounts, access permissions, and equipment configuration.
• Identify recurring issues and implement improvements that make technology more reliable and easier to use.

Technical Ownership & Growth

• Work closely with experienced IT leadership to develop a comprehensive understanding of our systems, architecture, and business requirements.
• Take increasing responsibility for managing infrastructure, resolving complex issues, and leading technical projects.
• Participate in technology planning, architecture decisions, vendor evaluations, and long-term infrastructure improvements.
• Help establish and maintain documentation and procedures that support reliable, sustainable IT operations.
• Grow toward independent ownership and leadership of the company's IT infrastructure and operations.

What We're Looking For

Required Qualifications

• 5+ years of hands-on experience in IT systems administration, infrastructure operations, cloud engineering, or a similar technical role.
• Strong practical experience administering and troubleshooting Linux and Windows systems.
• Hands-on experience with AWS cloud infrastructure and services.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, firewalls, VPNs, and related technologies.
• Working knowledge of cybersecurity best practices, secure system administration, and data protection.
• Experience with scripting, automation, Docker, or deployment workflows.
• Ability to read, troubleshoot, and modify scripts or application code using languages such as Bash, Python, PHP, JavaScript, and similar technologies.
• Experience supporting business applications, databases, and system integrations.
• Experience with Linux based email infrastructure including Postfix, Cyrus IMAP, SMTP, and related protocols.
• Strong analytical and problem-solving skills, including the ability to investigate unfamiliar technical issues independently.
• Excellent organizational, documentation, and communication skills.
• Ability to balance competing priorities, work collaboratively, and take ownership of technical responsibilities.

Additional Skills & Experience

We expect experienced IT professionals to bring a broad range of technical skills. Familiarity with several of the following technologies and environments is highly desirable, although expertise in every area is not required:

• NetSuite administration, customization, or API integrations.
• AWS services such as EC2, S3, RDS, CloudFront, Route 53, Lambda, and IAM.
• SQL (Postgres, etc) or other relational database systems.
• Web server technologies such as Apache, Nginx, and PHP.
• Git, CI/CD pipelines, and DevOps practices.
• REST APIs and custom business application integrations.
• Experience planning or leading infrastructure projects.
• Experience supporting a small or midsize company's diverse IT environment.

Compensation & Benefits

Salary: $115,000 - $135,000

Benefits:

• Employee Stock Ownership Plan (ESOP) - We are an employee-owned company!
• Medical coverage - Cigna Triad /Securus (80/20)
• Dental coverage - Delta Dental (80/20)
• Vision coverage - VSP (80/20)
• Health Reimbursement Account - Funded by Employer ($5,500 for single plans & $9,000 for non-single plans)
• Dependent Care Accounts & Flexible Spending Accounts available
• LT/ST/Life & ADD available (ST paid by employer)
• Health & Wellness Allowance and Programs
• PTO - 120 hours
• Floating Holidays - 10 days per calendar year
• Sick/Wellness Time: 40 hours
• 401(k) Plan
• Tuition Reimbursement: up to $5,000/year
• Training and Development Programs
• Charitable Giving Match
• Partial Mileage Reimbursement
• On-site Fitness Center Free Membership