Operations Manager - Raleigh NC

Reporting to the Regional Director, Installation Services, our Operations Manager is responsible for the overall operations of the branch installation process. This includes overseeing the profitability, pipeline management, inventory efficiency, expense control, staff development as well as hyper focus on the customer experience.

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business’s growth strategy. The candidate should be comfortable multitasking and working cross-functionally with different business functions. The ideal candidate will have previous experience in related fields.

What You'll Do:

• Develop and manage the branch operational plan that meets the company’s goals and objectives.
• Deliver on branch margin and profitability targets; recommend, implement, and monitor actions to increase revenue generation and profitability
• Recruit, onboard, and manage employees; maintain appropriate staff levels based on pipeline indicators
• Maintain positive customer relationships; identify, monitor, and manage customer service standards
• Collaborate with the regional team to identify, develop, and implement best practices and SOPs

What We're Looking For:

• High school diploma, GED, or equivalent education
• 7+ years of experience in operations, production, manufacturing, logistics, distribution, or a related industry
• 4+ years of progressive leadership or management experience, with proven ability to lead teams and drive results
• Valid driver’s license

Preferred Skills and Experience:

• Background in service and installation operations management within the home improvement, construction, remodeling, or similar industries
• Bachelor’s degree in business, operations or construction management, or related field
• Ability to accurately measure and determine installation requirements for windows, doors, and other home improvement products
• Knowledge of building codes, construction techniques, safety standards, and compliance requirements
• Previous experience recruiting, managing, and onboarding independent contractors or installation crews
• Ability to manage branch financials, including budgeting, P&L oversight, and cost control
• Advanced proficiency level in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook, etc.)
• High level proficiency with CRM systems; experience with Salesforce or Microsoft Dynamics is a plus
• Strong analytical and results-oriented mindset with the ability to interpret data, identify trends, and translate insights into actions

What We Offer:

• Competitive pay and performance-based bonus opportunities: $100,000-$110,000/year
• Full benefits package including medical, dental, vision, life, and 401(k) retirement options
• Paid time off
• Growth opportunities within a rapidly expanding company
• A supportive team culture where your contributions matter and craftsmanship is celebrated
• Training to help you succeed from Day One