Associate Product Manager - AI-Powered Collections Platform

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Associate Product Manager - AI-Powered Collections Platform

Location: Chennai, India (Preferred) | Experience: 7-10 Years | Domain: Banking & Financial Services - Collections

About the Role

We are looking for an Associate Product Manager (APM) to help build and scale an AI-powered Collections Platform. Reporting to the Product Manager, the APM will contribute to product vision, strategy, roadmap, UX, business case and go-to-market. The role requires strong collections-domain knowledge and the ability to convert business, customer and regulatory challenges into scalable capabilities using AI, GenAI and Agentic AI.

Key Responsibilities

Product Strategy & Roadmap

• Partner with the Product Manager to define product vision, positioning and roadmap.
• Track customer needs, regulations, market trends, competitors and emerging technologies to identify product opportunities.

Domain & Product Capabilities

• Understand end-to-end collections across mortgages, cards, auto, personal loans, lines of credit and other secured/unsecured lending.
• Define capabilities for delinquency identification and segmentation; collection strategies/treatments; omnichannel engagement; collector workbench; account prioritization; promise-to-pay and payment arrangements; hardship/assistance; loss mitigation; skip tracing; disputes and case management; agency/vendor management; legal collections, recovery and charge-off.
• Translate collection journeys into configurable, multi-product strategies, rules and workflows.

AI, UX & Innovation

• Define AI capabilities including default-risk prediction, propensity-to-pay/cure, next-best-action/treatment, intelligent prioritization, case management and workflow automation.
• Design intuitive experiences for customers, collectors, supervisors, operations, risk/compliance and external agencies, including digital self-service for payments and arrangements.
• Embed human oversight, explainability, traceability and responsible-AI principles.

Compliance & Platform Governance

• Translate applicable U.S. and Canadian regulatory, privacy, security and data-governance requirements into product capabilities.
• Embed auditability, access control, data lineage and evidence retention by design.

Preferred Credentials

• 7-10 years of relevant experience in collections product management, product ownership, strategy or enterprise platforms.
• Strong knowledge of delinquency, collections, recovery, loan servicing and customer assistance.
• Experience with collections/servicing platforms, CRM, decisioning, workflow or digital banking; multi-product lending exposure preferred.
• Understanding of AI/ML, GenAI, Agentic AI, predictive analytics, data platforms and workflow automation.
• Bachelor’s degree in Engineering, Technology, Finance, Business or related discipline; MBA or relevant certification desirable.

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Mandatory Skills: NetOxygen - Functional

.Experience: 8-10 Years

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