LEAD ADMINISTRATOR L1(CONTRACT)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

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Areas of responsibility

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.

SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.

Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.

Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.

Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.

Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.

Team Management-Collaborate with team members to resolve open tickets and service requests.

Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

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Technology - IBM MQ Administrator

Level - L2

Rates including mark up - 150 K/M

Location - Gurgaon

Shift - Uk shift ( need to be flexible )

IBM MQ ADMINISTRATOR JOB REQUIREMENTS (6-8 YEARS)

IBM MQ Administrator with expertise in installation, configuration, patching, upgrading and 24/7 production and non-production support of multiple customers in a Leveraged support environment. The resource needs to have high degree of responsiveness and sound trouble-shooting capability.

REQUIREMENTS:

• Experience in WMQ version 9.0, 9.1 9.2 , 9.3 and above with expertise in installation, support, analysis of logs and performance tuning and experience in creation of Queue Managers, Queues, and other objects.
• Experience in setting MQ clustering/Multi-Instance MQ/HA environment/MQ FTE.
• Expertise in Disaster Recovery Activity and sound knowledge on MQ clustering, MQ Backup and Recovery.
• Experience in multiple platforms including Unix (AIX, Solaris, HP-UX, and Linux) and Windows.
• Experience in providing 24/7 support, participate in on-call schedule and provide response and resolution of incidents as required by SLA’s.
• Expertise configuring and managing MQ in Cloud technologies like VMWare and AWS Cloud
• Proficient knowledge and understanding of Network technologies like AVI Load balancer, Internet, VPN ,Leased line connectivity and NLB (Network Load Balancer).
• Hands on exp on running MQ on AWS machines.
• Knowledge of MQIPT configuration and setup.
• Knowledge of different Storage file systems that’s relevant to MQ.
• Experience in performing and supporting deployments during pre-defined deployment schedules or emergency deployments.
• Experience in handling on-call support, High severity issues, Root cause analysis and prepare appropriate documentation as required by Incident and Problem management process.
• Sound knowledge in the functionality of ITIL process which includes Change management, Incident management, Problem management and Release management.
• Strong debugging and problem-solving skills with excellent understanding of system development methodologies.
• Must be proficient in writing/editing of Python, UNIX, Shell scripts, Power Shell etc to automate the processes.
• Experience in the IBM PMR problem determination and troubleshooting process.
• Should be able to manage, configure and monitor MQ Listeners, Channel initiators, MQ Log files & Dead Letter Queues.
• Able to setup security for WebSphere MQ queues & other objects for data access and for administration using role-based security.
• Proficient in SSL/TLS Configuration on WebSphere MQ.
• Up-to-date technical knowledge by attending educational workshops, reviewing publications.
• Experience in other middleware technologies like APPIA FIX & Fix Edge is an added advantage.
• Experience in configuring FIX sessions and troubleshooting skills with external clients.

Soft Skills:

• Problem solving skills and learning attitude.
• Strong communication (verbal and written), analytical and presentation skills.
• Team player & Process oriented.

Mandatory Skills: IBM MQ Infra Admin

.Experience: 5-8 Years

.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.